Member Services Manager

Job description

Position Title: Member Services Manager Location: NorthPointe Type: Full time Salary $49,920 plus bonus Benefits: -Medical, Dental and Vision Insurance - Paid Days Off (ETO) - 401(k) Plan with Company Matching - Pet Insurance - Employee Assistance Program - Complimentary Fitness Membership for You and a Member of Your Household - Flexible Work Schedules Summary: We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Join our team of full time and part time staff at NorthPointe. Our facility is managed by Power Wellness Management, a company that specializes in managing state-of-the-art medically integrated health and fitness centers. Power Wellness is a medical fitness industry pioneer who improves the lives of clients with a unique and customized approach to medical fitness center development and management. Their turnkey method takes away the stress of the development and management process allowing clients to focus on other areas of their business. The Member Services Manager is responsible for providing leadership and supervision to the Member Services, Massage, Pro Shop, Childcare and/or Sales departments. They ensure that all departments are delivering an exceptional member experience, while providing the highest level of customer service to members, guests and prospects of the facility. Essential Duties and Responsibilities: 1. Provide leadership and supervision to supervisors, coordinators and associates in all managed departments. 2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services. 3. Assist Center Director with daily center operations and provide leadership in the absence of the Center Director. 4. Maintain knowledge of all events and activities being promoted within the center and assist with all center marketing as it relates to acquiring new memberships, member communication, promotion of ancillary services and retention. 5. Represent and promote the center in the community by attending and hosting events. 6. Provide regular feedback, write and conduct interim and annual performance reviews. 7. Hiring and training associates in all managed departments. 8. Assist with development of department operating and capital budgets annually. 9. Work Manager on Duty shifts as assigned. 10. The ability to be flexible and accommodating as it relates to center hours, work schedules and scheduling appointments for prospects and members. 11. Other duties as assigned. Qualifications: • Bachelor's degree in business, marketing, hospitality and/or health care related field required, unless promoted from Member Services Associate or other position or in position at time of acquisition. • Minimum 2 years supervisory experience required. • Minimum 2 years of experience in sales or customer service required. • Excellent sales, marketing, writing, presentation and tracking skills required. • CPR/AED certification required within 90 days of hire (provided by Power Wellness) • Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner. • Ability to multi-task and maintain a controlled and professional demeanor with a high level of organizational skills and efficiency. • Proficient computer skills. We Improve Life By Delivering Excellence In Health, Fitness & Wellness Management. Integrity * Excellence * Humanity * Passion * Creativity * Humility