Member Success Representative

Job description

Superpower is looking to bring on a Member Success Representative to join our high-touch concierge support team. This isn’t your average support role, our members deserve white-glove concierge-level support and we’re committed to going above and beyond. As a Member Success Representative, you’ll be the first point of contact for our members, acting as a trusted guide through their health journey with Superpower. Whether it’s helping our members schedule a blood draw, or orienting them to our platform, you’ll ensure every interaction is seamless, empathetic, and solutions-focused. This role is best suited for someone who thrives in a fast-paced, service-driven startup environment, has a passion for improving the future of healthcare, and can think critically while delivering outstanding, compassionate support. QUALIFICATIONS - 2+ years of customer support experience in a fast-paced, high-touch environment. Concierge and/or healthcare support experience is strongly preferred. - Excellent critical thinking and problem-solving skills, with a calm and resourceful approach under pressure. - Meticulous attention to detail. You catch the small stuff that others might miss. - Strong written communication skills. You’re warm, friendly, and fun to talk to. You bring positive energy to every interaction, and our members should feel excited to hear from you. - Highly organized and proactive, able to anticipate member needs and go the extra mile to deliver exceptional support. - Quick to learn and highly adaptable. You welcome new processes and are able to make changes as new developments roll out on the team. You're excited to always learn something new. - A team-oriented mindset. You're always ready to pitch in and support your team and our members. - Passionate about transforming the healthcare experience and providing members with empathetic, high-quality support. - Committed to privacy and confidentiality, with a strong understanding of HIPAA compliance or a willingness to learn and uphold it. - Able to work a full-time schedule (40 hours/week), wed-sun 12pm - 9pm PST ABOUT SUPERPOWER Superpower is a new health system on a mission to extend and enhance human life. We started with lab testing, then data aggregation / digital twin, then an AI doctor, and now peptides. Over the past 6 months, we have grown 10x whilst halving CAC. Now we are gearing up for hyper growth. You can find more about us below: - superpower.com/series-a http://superpower.com/series-a - Superpower Overview https://www.notion.so/1f58444481d080e195dbe2e2e331b3df?pvs=21 - Culture at Superpower https://www.notion.so/Culture-at-Superpower-4321693ee66740e6ad92c449b54f42e2?pvs=21 Company Philosophies - We are all here to genuinely do our life’s best work - Insanely high talent bar, never settling. A players only (see Steve Jobs https://twitter.com/founderspodcast/status/1665442439715225600?s=46&t=PK-vWojaLurY6eXl341Thw) - We live to work as much as we work to live. But we sustainably espouse the superpower ethos of putting health first - We aim to set the gold standard for team health culture on the planet — live the ethos! Investors - Forerunner https://www.forerunnerventures.com/ (Top consumer healthcare VC in the world; early board members of Hims and Oura; Kirsten, founder of Forerunner, led our Series A) - 8VC https://8vc.com/ (leading health and bio investor) - Evan Moore https://www.linkedin.com/in/evanmoore/details/experience/ (Founder of Doordash; Partner at Khosla Ventures) - Cyan Bannister https://wellfound.com/p/cyantist (early investor into Uber and SpaceX, former partner at Founder’s Fund, regarded as one of the top angels in the world) - Balaji Srinivasan https://x.com/balajis (ex-Coinbase CTO and angel, ex-General Partner at a16z) - Arielle Zuckerberg https://www.linkedin.com/in/ariellezuckerberg/ (active angel, tech leader, relatively famous brother) - Cameron & Tyler Winklevoss https://winklevosscapital.com/portfolio/ - Susa Ventures https://susaventures.com/ (tier 1 healthcare VC) - Bond Capital https://www.bondcap.com/ (General Partner Jay Simons https://www.linkedin.com/in/jaysimons/' early-stage fund within Bond) - Long Journey Ventures https://www.longjourney.vc/ (investor in Uber, Notion, Loom, Affirm etc.) - Influencers - Shaan Puri https://x.com/ShaanVP (angel and podcast host of my first million) - Brooke Monke https://www.tiktok.com/@brookemonk_?lang=en (50 million followers across socials) - Logan Paul https://www.instagram.com/loganpaul/?hl=en - Steve Aoki https://www.instagram.com/steveaoki/ - Justin Mares https://x.com/jwmares (founder of Truemed) - Giannis Antetokounmpo https://www.instagram.com/giannis_an34 - Kylian Mbappé https://www.instagram.com/k.mbappe/ We’re proud to be a global team and welcome talent from around the world. We offer visa sponsorship and can support relocation to the United States for the right candidates. Much of our team is international, and we’re committed to building a team of top-tier talent.