Members Club Host/ess

Job description

As a Host at Six Senses Place, I fully embrace the vision of Six Senses to help people reconnect with themselves, others, and the world around them. I will bring to life our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness. Through my presence and service, I will deliver a warm, genuine welcome and seamless arrival experience for all members, guests, residents, and hotel visitors, while supporting and collaborating with my team to consistently exceed expectations. Duties and Responsibilities As Host at Six Senses Place I take ownership of delivering professional, calm, and efficient front-of-house and cloakroom service and assume responsibility for the efficient operation in the following: Manage club access protocols for members, guests, residents, and hotel visitors, ensuring compliance with club terms and conditions. Assist with event check-ins, guestlist management, capacity control, and VIP support under Head Host guidance. Facilitate real-time bookings for F&B, wellness treatments, classes, and events, particularly during peak periods. Maintain accurate records of arrivals, feedback, and member preferences in PeopleVine to support personalised service and Membership team collaboration. Coordinate clearly and proactively with the Host team and other departments to maintain smooth operational flow. Operate the cloakroom efficiently and discreetly, securing guests’ belongings with care. Assist in the setup and testing of operational systems including PeopleVine and booking platforms. Maintain a warm and consistent presence during high-traffic times, including evenings and weekends. Be a familiar, trusted presence for members, offering support while respecting personal boundaries and club etiquette. Assist with programming booking and content uploading for member and guest events. What’s in it for you? At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including: Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value. Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us. Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world. Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one. Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!). Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life. Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover. Holistic Wellbeing – Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul. Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way. Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing. Community & Volunteering Opportunities – Make a difference through purpose-driven initiatives and give back to the causes you care about. Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts. Qualifications To execute the position of Host, I must have the required qualifications, technical skills and experience in a similar role in luxury environments with proven results and includes the following: Previous experience in guest-facing roles within luxury hospitality or lifestyle environments. Warm, professional communication skills with strong attention to detail. Basic proficiency with PeopleVine or similar CRM and booking platforms. Physical stamina and flexibility to work varied shifts including evenings and weekends. Commitment to Six Senses wellness, sustainability, and service philosophies. Fluent in English; I understand that additional languages are preferred All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role. The above is intended to provide an overview of the role and responsibilities for a Host at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position. Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.