Membership Engagement Specialist

Job description

Hang Lung Group Limited (SEHK stock code: 00010) has been engaged in real estate development since 1960. Through its subsidiary Hang Lung Properties Limited (SEHK stock code: 00101), the Group manages a portfolio of over 3.5 million square meters of retail, office, residential, and hotel properties across Hong Kong and the Chinese Mainland. The Group’s diverse portfolio in Hong Kong includes office towers and malls in prime districts, as well as luxury residential developments in prestigious areas. In the Mainland, under the signature “66” brand, the Company’s mixed-use and retail developments are regarded as premium landmarks, strategically located in the hearts of key cities of Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, Wuhan, and Hangzhou. Our people are the precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team. Integrity, Sustainability, Excellence, and Openness are at the heart of who we are. If you share these values, you could be the talent we are looking for. Join us and grow with us. Job Responsibilities： Assist the CRM Manager in developing and executing the mall's VIC (Very Important Customer) development plans and business objectives. Act as the representative of the Hang Lung Club VIC management system, maintaining long-term relationships with VICs, ensuring a consistent customer experience across the mall, improving customer retention, and actively acquiring new VICs. Represent the mall in daily interactions with high-end members, providing personalized one-on-one service experiences while upholding the company's standards of excellence and sophistication. Drive higher spending frequency and transaction volume among high-end members, while increasing both the number of existing high-tier members and their membership levels. Maintain strong partnerships with brands within the mall, coordinate relationship management between brands and VICs, and foster positive tenant relations to enhance satisfaction with member-related collaborations between tenants and the mall. Leverage insights into VIC preferences and behaviors to provide recommendations to the Corporate VIC Experience Team, contributing to the development of personalized and premium VIC experiences under the Hang Lung Club program. Strictly adhere to all policies and guidelines related to Hang Lung Club member data management, ensuring the security and confidentiality of customer information. Qualifications： Approximately 5 years of experience in client relationship management within luxury or premium brands. Comprehensive brand knowledge and the ability to perform effectively in a fast-paced and high-pressure environment. Fluent in English, both written and spoken. Excellent communication, coordination, and organizational skills, with a professional appearance and demeanor. Strong sense of professionalism, accountability, and teamwork. Proficient in Microsoft Office applications. Embracing our values of integrity, sustainability, excellence and openness. We are an equal opportunity employer and are committed to fostering a diverse workforce and an inclusive workplace where employees are treated with respect. We welcome applications from all qualified candidates regardless of race, ethnicity, color, gender, age, religion, disability, marital status, or any other characteristic protected by Hong Kong law. If you have specific needs that require reasonable accommodation during the recruitment process, please let us know. Personal Information Collection Statement (For recruitment purposes) Information collected by Hang Lung Properties Limited and/or its associated companies will be treated in strict confidence and will be used exclusively for recruitment and other employment-related purposes. Information collected may be disclosed to such person or organization for the purpose of verifying the accuracy of the information provided by the applicant. The provision of true, complete and accurate information required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of your application. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their personal data will typically be destroyed within 12 months after rejection of the application. Applicant has the right to request access to and correction of your personal data in writing to “Data Protection Officer of Hang Lung Properties Limited” at 28/F, Standard Chartered Bank Building, 4 Des Voeux Road Central, Hong Kong. For further information, please refer to Hang Lung Properties Limited’s Privacy Statement at .