Brocket Hall is the prestigious home of two championship golf courses, a world-class Academy, the renowned Phil Kenyon Putting Studio, and a premier par 3 academy with a short game area. We are thrilled to announce our partnership with Technology and the launch of our new gym in June, which will feature state-of-the-art facilities and advanced technologies designed to introduce an innovative approach to fitness and healthier living while also improving golfers' performance. We are seeking a passionate Membership Manager to join our team.This role is to manage the end-to-end membership operation and member experience across Golf, Leisure, Academy and Racquets. This includes onboarding, renewals, billing and payment administration, member communications, and the delivery of member social events. The role is also responsible for proactively driving member retention, upgrades, and incremental revenue through structured engagement and upselling.RequirementsMembership onboarding and management· Own the onboarding process for all new members, ensuring a smooth, premium experience from point of sale through to active membership.· Set up and maintain accurate membership records in the membership management system, ensuring all details and access are correct.· Work closely with Golf Operations, Academy, Leisure and Racquets teams to ensure members receive consistent, high-quality service throughout their journey. RenewalsManage the renewals process end-to-end: planning, communications, follow-up and completion on time.Manage membership billing and payments in line with company procedures, working closely with Finance on accuracy and outstanding balances. Relationships, retention and upgradesBe a key point of contact for members, handling queries and following issues through to resolution.Keep members engaged throughout the year through planned communication and touchpoints.Proactively spot upgrade/upsell opportunities and act on them in line with the membership offer. Member events Plan and deliver a calendar of member social events and engagement activity.Coordinate with Operations and F&B to ensure events are well organised, well communicated and delivered to a high standard.Gather feedback to improve participation and member satisfaction. Systems, reporting and standardsKeep membership records accurate across all systems (CRM/membership management systems and billing records).Provide regular reporting on membership numbers, renewals, upgrades and engagement.Handle member data responsibly and in line with GDPR and confidentiality requirements. BenefitsPension PlansAccess to golf facilitiesStaff discount on leisure membershipStaff discounts on retail and food & beverageOpportunities for training and development
Brocket Hall is the prestigious home of two championship golf courses, a world-class Academy, the renowned Phil Kenyon Putting Studio, and a premier par 3 academy with a short game area. We are thrilled to announce our partnership with Technology and the launch of our new gym in June, which will feature state-of-the-art facilities and advanced technologies designed to introduce an innovative approach to fitness and healthier living while also improving golfers' performance. We are seeking a passionate Membership Manager to join our team.
This role is to manage the end-to-end membership operation and member experience across Golf, Leisure, Academy and Racquets. This includes onboarding, renewals, billing and payment administration, member communications, and the delivery of member social events. The role is also responsible for proactively driving member retention, upgrades, and incremental revenue through structured engagement and upselling.
Requirements
Membership onboarding and management
· Own the onboarding process for all new members, ensuring a smooth, premium experience from point of sale through to active membership.
· Set up and maintain accurate membership records in the membership management system, ensuring all details and access are correct.
· Work closely with Golf Operations, Academy, Leisure and Racquets teams to ensure members receive consistent, high-quality service throughout their journey.
Renewals
Manage the renewals process end-to-end: planning, communications, follow-up and completion on time.
- Manage membership billing and payments in line with company procedures, working closely with Finance on accuracy and outstanding balances.
Relationships, retention and upgrades
Be a key point of contact for members, handling queries and following issues through to resolution.
- Keep members engaged throughout the year through planned communication and touchpoints.
- Proactively spot upgrade/upsell opportunities and act on them in line with the membership offer.
Member events
Plan and deliver a calendar of member social events and engagement activity.
- Coordinate with Operations and F&B to ensure events are well organised, well communicated and delivered to a high standard.
- Gather feedback to improve participation and member satisfaction.
Systems, reporting and standards
Keep membership records accurate across all systems (CRM/membership management systems and billing records).
- Provide regular reporting on membership numbers, renewals, upgrades and engagement.
- Handle member data responsibly and in line with GDPR and confidentiality requirements.
Benefits
- Pension Plans
- Access to golf facilities
- Staff discount on leisure membership
- Staff discounts on retail and food & beverage
- Opportunities for training and development
Billed as "Britain’s most racy stately home", Brocket Hall - a neo-classical country house with 540 acres of rolling countryside home to two 18 hole championship golf courses named after two British Prime Ministers Lord Melbourne and Lord Palmerston. The Grade 1 listed estate is well located in Welwyn Garden City within close proximity to the A1 and strong community links to central London. The popular estate plays host to weddings, business meetings, golfing weekends and fine dining at the exclusive Auberge du Lac restaurant.
Billed as "Britain’s most racy stately home", Brocket Hall - a neo-classical country house with 540 acres of rolling countryside home to two 18 hole championship golf courses named after two British Prime Ministers Lord Melbourne and Lord Palmerston. The Grade 1 listed estate is well located in Welwyn Garden City within close proximity to the A1 and strong community links to central London. The popular estate plays host to weddings, business meetings, golfing weekends and fine dining at the exclusive Auberge du Lac restaurant.
