Membership Manager – The Cover Club (m/f/d)

Job description

At The Cover, our members are at the heart of everything we do As Membership Manager for The Cover Club Vienna, you are the driving force behind our community; ensuring its growth, vibrancy, and long-term sustainability. You lead acquisition, nurture meaningful relationships, create structure and consistency, and safeguard the health of the membership P&L. Together with the GM and your cross-city counterparts, you help shape a club that feels warm, inspiring, and unmistakably The Cover. What you'll do Grow the membership Recruit prospective members through partnerships, referrals and your own personal contacts, with a particular focus on Vienna's high society, art and cultural world, as well as business, founders and creatives Build and manage a strong pipeline, guiding prospects from first contact through tour and application, and convert applicants into paying members Take ownership of acquisition, revenue, renewal and retention targets, and monitor performance through reporting, forecasting and member data Identify and develop new audiences and communities across the city Curate the events program Shape a dynamic annual calendar blending culture, art, wellbeing, business and social connection Guide the Membership Coordinator on concept, partnerships and execution Create opportunities for member-led and partner-led programming, so the community's own knowledge and networks enrich the club Look after the member journey Manage applications, approvals, renewals and CRM accuracy, in partnership with the Admin Manager Lead onboarding and new member inductions so every member feels part of the community from day one Maintain relationships with existing members, gather feedback and turn it into action Be the face of the club Be a visible, warm and authentic host, on the floor and in the city Connect members with one another based on shared interests and industries Represent The Cover externally through partnerships, PR collaboration and networking Uphold the standards and design-led atmosphere of the club Collaborate Work with hotel departments (F&B, Front Office, Housekeeping, Marketing) and our teams across Europe to deliver a consistent member experience Be flexible with your hours: evenings and sometimes weekends are part of the role, as that is when the club comes alive About you You are bright, energetic and willing to work hard, with a hands-on, proactive approach and a real sense of ownership You are excited by people and connecting, and you genuinely enjoy bringing communities together You have a sales mentality: you are comfortable approaching people, building relationships and closing, and at ease with revenue targets, budgets and reporting You know Vienna well, ideally as a native or through strong ties to its social scene and art world You care about design, beauty and atmosphere, and your taste shows in how you host and curate You want to build a career in hospitality or an adjacent industry You are flexible with hours and ready to roll up your sleeves 3+ years of relevant experience in hospitality, private members' clubs, community management, partnerships, events or business development, with ownership of relationships or commercial targets Excellent written and spoken English and German Strong networking and communication skills, with the confidence to represent The Cover externally Strong organisational skills and attention to detail while managing multiple priorities Sound judgment and a quick, practical approach to problem-solving Compensation & Benefits The starting salary for this position is EUR 3,400.00 with willingness to overpay depending on your qualifications and experience. Public transportation allowance Gym membership allowance Extra day off on your birthday Free in-house experience per year Company drinks & team-building outing Employee discounts and Family & Friends discounts within Sircle Collection Free daily meal Application Procedure Our People & Culture team will contact applicants to discuss the next steps.