Membership Operations Specialist

Job description

**The Society of Fire Protection Engineers (SFPE)** **Membership Operations Specialist** **Gaithersburg, MD** **The Society of Fire Protection Engineers**is seeking a **Membership Operations Specialist** to manage and optimize SFPE’s database-centered operations. This essential role will focus on building and maintaining relationships with members, chapters, and industry partners and acts as the primary liaison and problem-solver for the SFPE when it comes to our Customer Relationship Management (CRM) system, MemberSuite. ### What We Offer: - Salary range of $55,000-$65,000 - Health, dental, and vision insurance eligibility on first day of employment - Health Reimbursement Account (HRA) funding 100% of the employee’s deductible - Medical and Dependent Care Flexible Spending Accounts - Life insurance and short-term and long-term disability insurance - 401(k) plan (SFPE contributes 6% of income) - Generous Accrued Paid Time Off and 11 paid holidays - Flexible work schedule with the ability to work hybrid 3-4 days/week ### Qualifications: - Bachelor’s degree in relevant discipline. - 3-5 years of database experience, membership relations, customer service, fundraising, relationship management, or equivalent combination. - Proficiency in MS Office 365 is required. - Experience using CRM or Association Management Software (AMS) databases is required. - Experience with database improvements, data management and reporting skills. - Strong written and verbal communication skills and prior experience working with engineers or other STEM professionals a plus. - Experience working in a small, high-energy organization; a team player willing to take on new challenges with demonstrated ability to partner with staff and member volunteers. - Ability to travel to SFPE’s Annual Conference - Ability to work onsite in Gaithersburg, MD at least 1 day per week. ### Responsibilities: - Serve as the primary liaison for SFPE and staff to our CRM provider, MemberSuite. - Identify and resolve database issues and develop solutions by working with MemberSuite support. - Serve as initial point of contact for membership needs, providing excellent customer service via email and telephone. - Oversee administration of member renewal invoicing processes. - Create reports from the database to support financial and accounting review. - Partner with the Senior Accountant/Assistant Controller to review and improve database-related financial processes. - Oversee member and partner data integrity, enhancing database structure and categorization as needed. - Respond to membership inquiries as the initial point of contact via telephone, email and social media. - Oversee invoicing administration including records management, printing, folding, stuffing, posting and mailing from the Gaithersburg, MD office. - Document all donations and partnership revenue with Partnership & Sales Manager.