Membership Representative

Job description

The Membership Representative plays a key role in delivering exceptional guest service while supporting a variety of functions within the Membership department. This position involves rotating responsibilities, including cashiering, processing membership sales, and accurate data entry. The representative is responsible for ensuring the secure handling of all payment types and associated materials, with a strong focus on customer service, attention to detail, and maintaining the integrity of financial transactions and database records. This position is required to work many weekends and holidays throughout the year. Our Mission: Houston Zoo connects communities with animals, inspiring action to save wildlife. Our Vision: Houston Zoo will be a leader in the global movement to save wildlife. Job Duties and Responsibilities ▪ Communicates effectively with members and guests via phone, email, and in person to provide accurate information about Zoo memberships, programing, visitation, and available products. ▪ Delivers exceptional customer service in alignment with departmental standards and the Zoo’s organizational values. ▪ Participates in data management and record-keeping via Galaxy and Microsoft Dynamics 365 CRM Plus. ▪ Promotes and sells memberships as part of a rotating schedule across various departmental locations, including the Membership Services Window. ▪ Processes member and guest payments accurately and in accordance with Zoo financial policies and procedures. ▪ Identifies, researches, and resolves member and guest issues using available resources and established protocols. ▪ Operates computer systems and office equipment professionally to ensure accurate documentation and transaction processing. ▪ Identifies, documents, and communicates recurring trends in guest interactions to support continuous improvement in member and guest services. ▪ Processes registrations and reservations for on-site activities such as School Field Trips, Kids’ Birthday Parties, and other programs. ▪ Maintains current knowledge of Zoo programs, services, and products by attending daily start-up meetings and reviewing internal communications. ▪ Supports the Zoo’s wildlife conservation mission by participating in Saving Wildlife Opportunities, minimizing resource use, and encouraging sustainable practices among guests and staff. ▪ Demonstrates flexibility by working weekends, holidays, evenings, special events and overtime as required. ▪ Works outdoors in a variety of weather conditions, including but not limited to heat, wind, cold, and rain while maintaining a positive and professional attitude. ▪ Contributes to saving animals in the wild through: reduction of waste, water and energy use and inspiring guests and staff to take wildlife protection actions. ▪ Contributes to other operational priorities as needed. Education and Experience ▪ High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience. ▪ Two (2) years’ relevant work experience in high volume customer service operations ▪ Ability to work independently with minimal supervision. ▪ Excellent organizational, interpersonal, customer service, writing, oral communication skills, and database and program skills. ▪ Strong interpersonal and facilitation skills. ▪ Initiative and follow-through as well as the ability to multi-task and meet deadlines. ABOUT HOUSTON ZOO The Houston Zoo is made up of many moving parts with over 6,000 permanent residents (our animals) for whom we provide housing, meals, medical care and, yes, even education! There are over 2 million guests each year who come to experience our incredible variety of animals and ecosystems, as well as attend special private and public events and entertainment. Our dedicated staff works around the clock to ensure that the Zoo is always running smoothly for the safety and well-being of our residents and guests. We strive to ensure the protection of all the counterparts of the animals we have at the Zoo and in the wild. Join the Houston Zoo and become a part of an organization that is focused on the preservation of wildlife and their habitats by combining conservation with education and promotion of sustainable livelihoods in the local communities. Houston Zoo is an Equal Opportunity Employer Disclaimer The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a complete inventory of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis. Benefits Full-time, regular positions are offered the following benefits. • Medical and Prescription Drug • Vision • Dental • Basic Life AD&D (100% Employer Paid) • Short Term Disability (100% Employer Paid) • Long Term Disability (100% Employer Paid) • Supplemental Life • Flexible Spending Account / Health Savings Account • 401k, with employer match Full-time and Part-Time, regular positions are offered the following additional benefits. • Free Zoo Membership • Free Guest Passes • Discounts on Food, Merchandise, Attractions, Admission and Programs • Free parking Houston Zoo is an Equal Opportunity Employer We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.