Membership Retention Agent

Job description

Membership Retention Agent This position makes outbound phone calls to lapsed members in California, Hawaii, New Mexico and Texas in order to renew those memberships. Job Duties Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership. Invoice memberships sold and process payments. Maintain up-to-date, working knowledge of membership products, features and benefits. Perform all other duties and responsibilities as assigned or required. Work focuses on the ability to sell memberships. During the sales process, obstacles and conflicts can arise requiring the ability to multi-task and quickly provide solutions to various issues. Occasionally matters need to be referred to supervision for resolution. Qualifications High school diploma/GED required, college degree preferred. 1-3 years sales experience preferred. Professional communication skills required, both written and oral. Demonstrate ability to prioritize tasks and assignments required. Proficiency in Microsoft Office software, including Outlook, Word and Excel required. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify