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Upstairs, our clubhouse is dedicated to Intelligent Leisure, with three floors of dining, cultural programming, and spaces for our members to spend their free time intentionally and well. From our traditional sit-down restaurant to the vinyl listening room, there’s a little something special for every personality. Down at Bedrock, the club’s fitness and wellness destination, we’ve cultivated a hub of Physical Culture–two levels of premium gym facilities, aquatics, spa, and recovery experiences. Together, Moss and Bedrock create a holistic environment where members can move, restore, and connect in a refined, community-focused setting.
As Membership Sales Manager, you will be the operational engine of Moss New York's membership sales team. In this client-facing position, you will own the membership inbox and CRM, manage and advance leads through the sales pipeline, and coordinate the scheduling of prospect interviews and tours — setting the Membership Director and Membership Sales Manager up for success at every stage of the funnel. You will also serve as a warm, knowledgeable first point of contact for prospective members and guide new members through a seamless onboarding experience.
This role is ideal for someone who thrives in a social, fast-paced environment; is naturally organized and detail-oriented; and enjoys blending high-touch hospitality with data-driven thinking. A proactive, collaborative mindset and a genuine interest in building relationships will be key to success.
Essential Functions
Inbox & Lead Management
- Own the membership inbox: respond to all member and prospect inquiries with timely, professional, and personalized communication.
- Actively manage and advance leads through the membership sales pipeline with timely follow-up, personalization, and strategic engagement.
- Identify and capture opportunities from email inquiries, referrals, applications, nominations, and event attendance.
- Qualify inbound inquiries and route prospects to the appropriate next step in the sales process.
Scheduling & Sales Support
- Coordinate and schedule prospect interviews, calls, and tours for the Membership Director and Membership Sales Manager, ensuring calendars are optimized and prospects are confirmed, prepared, and followed up with.
- Prepare prospect briefs ahead of interviews and tours (background, interests, referral source, engagement history).
- Conduct overflow tours and introductory calls when the Director and Sales Manager are unavailable, communicating the club's vision, amenities, and offerings.
- Prepare event face sheets for membership activations, including guest names, notes, and key introductions; attend membership events to provide support and capture follow-up opportunities for conversion.
CRM Management & Reporting
- Maintain accurate, up-to-date lead and member records across CRM systems (e.g., PeopleVine, HubSpot), including daily data clean-up and duplicate merging.
- Research and refine member and prospect profiles to support personalized outreach and onboarding.
- Handle day-to-day CRM administration: pipeline stages, task workflows, and outreach and conversion tracking.
- Build and maintain reports and dashboards in the CRM (pipeline status, conversion metrics, outreach activity) so the Director and Sales Manager have accurate, real-time data for their reporting packages.
- Resolve system-related issues by opening support tickets and coordinating with vendors as needed.
Member Onboarding & Processing
- Process membership applications and payments; track each new member's onboarding progress from acceptance through activation.
- Guide new members through onboarding touchpoints, ensuring a thoughtful, seamless welcome experience.
- Serve as Membership's coordination point with the Finance Manager at Rabina for membership dues, payments, and refunds.
- Ensure workflows and communications are streamlined across the membership funnel.
Member Experience & Collaboration
- Maintain a consistent presence in the club to support a seamless prospect and member experience.
- Uphold Moss's values and a hospitality-first approach across all member and guest touchpoints.
- Respond promptly and thoughtfully to member feedback, inquiries, and requests.
- Partner with the Membership team and other departments to ensure a cohesive, elevated experience for all who engage with Moss.
Qualifications
- 2-4 years of experience in luxury hospitality, private clubs, membership sales, or a high-touch client-facing role; exposure to a membership or sales pipeline preferred (compensation within range based on experience).
- Proficiency with CRM systems (HubSpot, PeopleVine, or similar), with strong data hygiene instincts and the ability to build reports and dashboards.
- Exceptional written and verbal communication; comfort engaging with VIP clientele in a discreet, service-forward manner.
- Highly organized, proactive, and energized by a dynamic, fast-paced environment; able to juggle a high volume of inquiries, scheduling, and follow-ups without letting details slip.
- Adaptability and strong in-person availability, including evenings and weekends as needed for events and coverage.
Compensation
$80,000–$90,000 annual (based on experience) + commission on membership sales
OPPORTUNITIES FOR ALL:
Moss is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
