Mercedes-Benz Shop Foreman

Job description

The service shop foreman supervisor is responsible for ensuring the proper repair and servicing of all the vehicles taken in by the service department. The service shop foreman plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. The position is also responsible for managing a group of automotive technicians. Who Would I Interact With? This position interacts daily with Customers, Service Managers, Service Advisors, Service Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few. What are the day-to-day responsibilities? Manage a group of automotive technicians Provide timely, on-the-job assistance to technicians experiencing difficulty diagnosing and/or repairing vehicles Review the diagnostic results of any technician performing new and/or unfamiliar diagnostic procedures before major repairs have begun Provide diagnostic and test drive assistance on the service lane as needed by the service sales staff Meet regularly with Team Leaders, Service Manager/Director to report on shop production and review pending administrative matters Accomplish the production standards that have been established by the General Manager and the Service Director/Manager Maintain contact with service customers on a timely basis and in a professional manner when needed Report to customer any change in time promised and notify the customer of any additional repairs that may be required Ensure that technicians follow warranty material disposition procedures Prepare estimates when required, review any estimates with the Service Director/Manager before quoting Administer safety and housekeeping policies and procedures Review hard copies turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly Spot-check repairs to assure quality and timely completion Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc Schedule ambiance of service vehicles and equipment Follow Company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals What are the requirements for this job? High School diploma or equivalent Ability to read and comprehend instructions and information At least one year of experience in automotive repair facility ASE certification is (preferred) General mechanical skills Excellent communication skills, both in writing and verbal Must have a valid drivers license Ability to operate an automobile Exciting Benefits and Perks Await You: Competitive compensation and 401k matching Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.