Merchandise Associate- Caesars Entertainment Venues

Job description

LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, convention centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! LEGENDS GLOBAL MERCHANDISE Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise (LGM) provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience. We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand. Different guests want different things, and we are here to build and provide a tailored retail experience. THE ROLE Our retail staff are responsible for creating the ultimate concert experience for every guest. From the moment doors open, we’re here to deliver legendary service that matches the energy and excitement of the show. Whether it’s helping guests find the perfect piece of merch, showcasing exclusive items, or bringing the vibe of the concert to life through top-tier customer service — our goal is to elevate every interaction. We go above and beyond to exceed their expectations in customer service, display of merchandise, and attention to detail. If you have a passion for retail, an outgoing personality, love to sell, enjoy working in teams and strive to create relationships with the guests, this is the place for you. ESSENTIAL FUNCTIONS Provide an exciting, positive, and fun environment for our diverse team & guest base Greet guests & ascertain their interest, so you may make sales recommendations Excellent accuracy when using POS systems Demonstrate ownership in cleaning, re-stocking, & any other tasks assigned by supervisor Present merchandise to increase sales with add on items Must be able to describe merchandise features, benefits, and explain use Maintain inventory, merchandise placement, and accurate counts. Assist in inventory Must be able to read & implement plan-o-grams Cleaning of shops & fixtures Other duties as assigned by supervisor QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. Honesty and integrity in all actions and language Must be able to take constructive feedback & make necessary changes Excellent customer service and selling skills Be willing to work extended hours on event days Must be able to work weekends & overtime as needed High school graduate, GED, or equivalent experience in comparable company Accuracy in open & close procedures Able to lift 50lbs and stand for long periods of time Innovative & self-starter, who can work independently and as part of a team Flexibility in duties & responsibilities as needed in other areas COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site -The Colosseum at Caesars Palace/Planet Hollywood Live PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.