Merchandiser

Job description

Company Overview: WobbleWorks is an innovative company that creates incredible opportunities in unexplored spaces. Founded in 2010, we remain privately owned and have grown steadily since our founding, operating globally with offices on three continents. Our flagship product is the top selling 3D pen in the world (over 5.5 million sold to date), with award recognition from TOTY, Time Best Inventions, Good Housekeeping, and more. We have a presence across major retailers in the US and around the world; our products cater to modern parents, leading education providers, creative enthusiasts, prosumers and kitchen enthusiasts. Additionally, we have developed a strong pipeline of future products that will add new verticals and further broaden our customer base over the coming years. We currently operate globally with our ~50 employees working from home and from offices in the US, UK, Hong Kong, and the Philippines. At WobbleWorks, we are committed to investing in our products, operations, and people while building a culture our team is proud to be part of. We are seeking a Merchandiser to support the successful execution of retail programs by partnering with customers, suppliers, manufacturers, and cross-functional teams to deliver products from concept through shipment. Key Responsibilities: Manage retail customer programs from quotation and item setup through production, shipment, and delivery. Coordinate with customers, suppliers, factories, and internal teams to ensure projects are completed on time. Support the execution of global retail programs, primarily for Walmart and other North American retailers. Monitor production schedules, key milestones, and product readiness to meet customer launch timelines. Coordinate product testing, inspections, certifications, and compliance requirements with Quality Assurance and Compliance teams. Ensure product specifications, packaging, labeling, and documentation meet customer and retailer requirements. Coordinate shipments and monitor delivery schedules in accordance with retailer routing requirements. Maintain accurate product information, compliance records, and customer documentation. Participate in meetings with overseas customers outside normal business hours and travel as required. Desired Qualifications: Minimum of 3 years’ experience in retail merchandising or retail operations, supporting direct import or global sourcing retail programs. Experience working with retailer vendor systems such as Retail Link, Google Suite, ERP systems (e.g. NetSuite) etc. Strong understanding of retail packaging requirements, compliance documentation, and operational standards. Excellent organizational and project management skills with the ability to independently manage multiple projects simultaneously with competing priorities. Exceptional attention to detail. Strong written and verbal communication skills in English with the ability to communicate clearly and professionally with internal teams, customers, and suppliers. Mandarin and Cantonese language proficiency are required (written and verbal) Proactive, resourceful, and solution-oriented mindset. Background in consumer products, toys, electronics, or related industries is preferred. Experience with handling big US/ EU retailer accounts is preferred. We offer comprehensive benefits including Medical, MPF, competitive vacation allowance, flexible working practices, and employee discounts. WobbleWorks is committed to fostering a workplace where all employees are valued and supported. We hire based on merit and encourage a culture of respect, fairness, and opportunity for everyone.