Merchant Account Manager (F&B)

Job description

Get to Know the Team The Singapore Commercial team shapes and grows Grab's business in Singapore, contributing to our vision of being Southeast Asia's superapp by delivering everyday services that matter most to consumers. We focus on developing business strategies that help us serve our community, particularly by growing the accounts of F&B businesses across GrabFood. By building close partnerships with merchants, we create plans and strategies to grow their sales and meet their needs across Grab's services such as GrabExpress, GrabPay, and GrabAds. Get to know the Role You will report to the Head, Commercial, Food & Strategic Planning, onsite in our One North office. The Critical Tasks You Will Perform Build and maintain strong relationships with existing and potential merchants to drive growth for GrabFood. Manage a portfolio of accounts, focusing on increasing profitability, GMV, and delivery volumes. Develop and execute business strategies to grow merchant sales and collaborate across Grab's verticals such as GrabPay, GrabAds, and GrabExpress. Analyze merchant performance data and create actionable plans to optimize growth and revenue. Address merchant feedback, resolve concerns, and ensure operational excellence through tailored solutions and regular business reviews. Collaborate with internal teams to deliver customized reporting, marketing support, and product enhancements for merchants. What Essential Skills You Will Need Experience in account management or business development You have 3+ years of relevant account management experience Ability to interpret data and develop actionable insights. Ability to work collaboratively across teams to deliver tailored solutions for merchants. Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. What we stand for at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.