Merchant Operations Associate

Job description

## About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. ## What you’ll be doing As a member of the Merchant Operations team, you will play a key role in providing ongoing support to ensure a smooth and high-quality experience to our merchant partners. This includes establishing effective communication channels, maintaining service standards, assisting partner growth through data-driven insights, and collaborating with internal teams to resolve urgent needs and share best practices. ## **Day-to-day in this role you’ll:** - **Menu & Assortment Management** – Leading updates and improvements to restaurant menus and retail assortments on the platform; - **Quality & Satisfaction Checks** – Ensuring our portfolio of stores reach the highest Wolt service standards by conducting regular quality and satisfaction assessments; - **Training & Support** – Training our partner venues on how to use Wolt’s Portal and equipment to operate effectively and independently; - **Sales & Operational Support** – Assisting the Account Management and Merchant teams with partner-related administrative tasks, coordination, and performance-boosting initiatives; - **Equipment & Tech Management** – Resolving technical issues related to merchant operations; - **Process Improvement** – Identifying bottlenecks, suggesting improvements, and taking ownership of projects aimed at enhancing partner satisfaction and operational efficiency; - **Collaboration** – Working closely with internal teams to ensure a seamless and high-quality experience for both new and existing partners, while staying agile as the company continues to grow. ## Our humble expectations - **Detail-Oriented & Organized** – You enjoy structure and keeping things running smoothly; - **Customer-Focused** – Previous experience in customer service, administration, or sales support is a plus; - **Tech-Savvy** – Comfortable working with digital tools and managing data; - **Great Communicator** – You’ll be in regular contact with merchants and internal teams; - **Fluent in Greek & English** – Both languages are essential; - **Bonus Points** – Experience in the restaurant, retail, or e-commerce industry is a plus! ## What we offer - ✨ A Fun & Dynamic Work Environment – Work with a supportive, international team. - 📈 Career Growth – Opportunities to learn and develop within Wolt. - 🍔 Wolt Perks – Discounts on your Wolt orders for restaurant and retail shops. - 🏓Team Activities - Monthly team-building events to strengthen collaboration. - 💻Work equipment - We set you up to success with our cutting-edge, work equipment. ## Why you’ll love it - **🚀Global and growing fast:** Be part of a fast-moving scaleup - **🤩Ride of a lifetime:** Accelerate your career and build your sales skills - **💪Instant impact:** Take ownership and make a difference - **💙Big hearts and small egos:** Surround yourself with smart, friendly people ## Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today and don`t forget to attach your CV! ## Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. *Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at [Recruitment Scam Awareness - DoorDash](https://careersatdoordash.com/recruitment-scam-awareness) .*