MeRiT Field Service Engineer

Job description

[About ZEISS] The ZEISS group is a Global Leader in Optical Technology with a 180-year history. The ZEISS Group, headquartered in Oberkochen, Germany, provides innovative solutions in semiconductor technology, industrial quality and research, medical technology and consumer optical technology. The history of the ZEISS group, which began with the founder of Carl Zeiss in 1846 based on the entrepreneurial spirit of “combining theory and practice”, has established itself as a pioneer in the field of optics through ceaseless exploration of the field of optics. ZEISS Korea has played a key role in the Korean market for the past 40 years. For ZEISS, the Korean Market is One of the Top 5 Global Sales Markets, providing products and services from five business areas to Korean customers: Semiconductor Manufacturing Technology Industrial Quality Solutions Research Microscopy Solutions Medical Technology Vision Care (Consumer Markets) [Employment Conditions] Division: Semiconductor Manufacturing Technology (반도체사업부) Job Title: MeRiT Field Service Engineer Contract: Regular Location: Cheongju (청주) Overview ZEISS Korea is looking for a highly technical, independent, and self-motivated individual to join the SMS Service team to support our rapid growth in the semiconductor business. The successful candidate should have an interest, knowledge, and background in Field Service role of semiconductor industry instrumentation. He/She should possess an excellent theoretical understanding of fundamentals and the ability to explain the working principles of these instruments clearly and concisely to non-experts in the field. Key Responsibilities: 1. Responsible for providing quality repair, preventive maintenance service and complete installation at customer sites. 2. Perform analytical problem-solving, multiple technical tasks and may coordinate work of assigned engineers. 3. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 4. Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 5. Determine corrective actions required and/or escalate for assistance and prompt resolution. 6. Assist with installing and/or relocating equipment at customer’s site. 7. Perform other related duties as assigned by Field Service Engineer Other Job Responsibilities: [Leadership] : May Provide on-site instruction to sub-contractors and customers. [Customer Relation] 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both ZEISS and customers. 2. Interaction with customer mainly at engineer level. 3. May be required to update customer on status of ZEISS tools and escalations. Qualifications: 1. Bachelor’s degree of electronics / Display engineering or other applicable field 2. 4 to 9 years of hands-on experience in the semiconductor industry. 3. Have a proactive and solution-oriented mindset and can work independently and self-driven. 4. Proficiency in both spoken & and written English language is required. 5. Have experience in installation, maintenance, repair and troubleshooting of semiconductor equipment adhering to company procedures. 6. Work in constrictive clean room environment, wearing appropriate personal protective safety equipment. Your ZEISS Recruiting Team: ShinBi Park （박신비）, SooHyun Kim （김수현）