Messaging Operations Manager

Job description

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick. **About us** Insider One is the **#1 platform** that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and **become unstoppable.** Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered **by 1,500+ team members representing 50+ nationalities across 30+ offices**. With AI at its core and an integrated Customer Data Platform (CDP), **Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels**, including WhatsApp, SMS, Email, Web, App, and Site Search. We recently raised one of the largest funding rounds in the industry, **a $500M Series E led by General Atlantic**. We are backed by top-notch investors, including **Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst**, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on. Insider One was congratulated for becoming one of the only **woman-founded, women-led B2B SaaS unicorns** in the world. Loved by customers, recognized by analysts, **we are the only vendor recognized as the #1 leader** in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — [see for yourself](https://www.gartner.com/reviews/market/multichannel-marketing-hubs/compare/product/braze-customer-engagement-platform-vs-insider-vs-salesforce-cloud). We consistently outperform and continue our leadership, and [the results speak for themselves](https://insiderone.com/insider-migration/). From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the **most socially progressive technology communities** in the world. Through our social responsibility initiatives like *100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables*, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM. Behind all these achievements is **an exceptionally talented, visionary team of overachievers** that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading. We are looking for a dynamic and experienced individual to join Insider One and support our Revenue Operations team as a **Messaging Operations Manager**, specifically focusing on our messaging and WhatsApp products. In this role, you will play a crucial part in driving profits, optimizing deal execution, and managing vendor negotiations. You will be responsible for pricing checks, negotiating special pricing with vendors, and collaborating closely with the sales team to ensure smooth deal execution. Your expertise in vendor management and pricing will be vital for the success of the messaging and WhatsApp product lines. Additionally, you will drive process enhancements and ensure that our pricing and deal structuring align with the company’s overall goals. Your negotiation skills will help maintain a seamless process from quoting to deal closure, while ensuring compliance with both internal policies and external regulations. ### What You Will Do - **Vendor Negotiation and Pricing Management:** - Lead pricing checks and negotiate special pricing with SMS and WhatsApp vendors. - Secure competitive pricing from vendors, ensuring profitability and operational efficiency. - Work closely with the sales team to collaborate on pricing, deal structuring, and contract terms. - Manage vendor relationships to maintain favorable terms and high service levels. - **Deal Execution and Rev Ops Collaboration:** - Support the Revenue Operations team in driving profitability and optimizing deal execution. - Ensure compliance with internal booking policies and external regulations during deal structuring. - Collaborate with sales teams and other key stakeholders to ensure smooth deal execution. - Assist in onboarding new sales reps and providing training on quoting tools and CRM systems. - **Operational Efficiency and Process Enhancements:** - Implement and manage dashboards or reporting tools to monitor deal performance, pricing efficiency, and vendor relationships. - Drive process improvements that enhance the team’s scalability and efficiency. - Monitor key metrics related to pricing performance, deal closure rates, and vendor management. - **Market & Trend Analysis:** - Analyze market trends to ensure that pricing remains competitive across different regions. - Provide insights on SMS and WhatsApp pricing dynamics to inform strategic decisions. - Stay up to date on industry benchmarks to ensure Insider One maintains its competitive edge. ### What You Will Need - 2-8 years of experience in deal desk operations, pricing, or related areas. - Strong negotiation and people skills with a proven track record of vendor management. - Familiarity with CRM systems and quoting tools. - Experience with messaging and WhatsApp products is a plus - Exceptional organizational skills and attention to detail. - Ability to work cross-functionally and manage multiple stakeholders. - Comfortable in a fast-paced environment, capable of managing tight deadlines. ### What We Offer - Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together. - Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills. - Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru. - Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build. - Help build the team you want to work with and enjoy rewarding referral bonuses. - Opportunities to give back to your community through volunteering and purpose-driven social impact projects. - From global retreats to team-building activities, expect year-round events that turn into lifelong memories.