Messaging Services Advisor (M365)

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Job Description The Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities. Expert on M365 services-Exchange Online, security and compliance within M365 ecosystem, Defender for O365, Enterprise vault. A customer-centric approach with a focus on delivering high-quality support. Responsibilities Strong verbal and written communication skills, with the ability to explain technical concepts to end users• Understanding their requirements and creating a positive client experience throughout the total client journey. Flexible working in shifts supporting 24X7 or SGT or MYT time zone steady state operations. Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks. Works on abstract and complex problems requiring evaluation of intangible variables. Integrates trends, data and information into plans, deliverables and recommendations. Provides advanced technical support within area of expertise to clients on complex integration issues and escalation. Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. Regularly exercises discretion and independent judgment on technical matters. Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. Builds deeper understanding of processes, procedures, customers and organization Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning Technical Skillset Provide advanced support for various M365 services, including Exchange Online and Microsoft Purview administration. Resolve complex technical issues and ensure minimal disruption to end users. Technical knowledge in data governance, security, and compliance, specifically focusing on data classification, sensitivity labeling, Data Loss Prevention (DLP), and insider risk management within Microsoft 365• Configuring and fine-tuning anti-phishing, anti-spam, and anti-malware policies in defender for office 365 Hands on experience in managing and administration of Enterprise vault. Archiving policies, indexing and storage managements. Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services Work closely with other teams to ensure seamless integration and operation of M365 services. Provide training and guidance to junior IT staff on the effective use of M365 tools Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management. Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc. Stay up to date with the latest M365 features, updates, and best practices. Identify opportunities for improving M365 service delivery and user experience. Qualification Bachelor’s degree in computer science, Engineering, or related field. 8+ years of experience Exchange Online and Microsoft Purview Microsoft 365 certification preferred. Workplace type : About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us .