Mexico Carrier Account Representative

Job description

**Who We Are** Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. **Who We Want** As a Mexico Carrier Account Representative, you will play a vital role in establishing and growing our reputation with trucking companies in Mexico. We’re looking for talented individuals with at least 1+ years of cross-border carrier capacity experience to join our team and hit the ground running. **What You’ll Do** ### Sales Effort - Ensure the Mexico cross-border load board is covered before clocking out each day and that at least 95% of it is pre-booked for the following day. - Source new and existing dedicated business opportunities. - Make outbound phone calls to both Mexico and [U.S.-based](http://U.S.-based) carriers. - Learn how to use and operate Arrive resources, including Committed Capacity, 1 Stop Shop, Truck Entry, Carrier Search, and Load Board. - Collect paperwork and manage accounting-related activities. ### Sales Development - Build a portfolio of at least 15 carriers and seven core carriers. - Contact at least 12 unique carriers every afternoon and post trucks projected on weekly capacity. - Call on new carriers daily to build a working relationship. - Become an expert in Mexico's capacity, markets, and rates. - Prospect and cold-call carriers through leads listed within our CRM and generate your own leads through individual research. - Build strong internal relationships with Arrive’s Business Development and Operations teams. - Handle and solve freight issues, including missed pickups, missed deliveries, accessorial management, and rejected products. ### Service - Track loads from pickup status to delivery status. - Maintain a late bounce score of less than 3% each month. - Ensure all in-transit loads have updated notes by 10 AM every morning. - Confirm all next-day pickups by 2:30 PM CST and rebook any loads that are not confirmed. - Ensure service expectations are relayed to the carrier at the time of booking and only book loads when the carrier agrees they can accommodate those expectations. - Obtain timely updates within 15 minutes upon request for carriers, customers, and coworkers. - Ensure all carrier information in ArriveNow is accurate for every load. - Confirm all loads cross before document expiration and that they cross the border in a timely manner to make on-time delivery. - Learn how to use Arrive technology resources, including the NextGen Tracking Board, internal comments, Slack tracking channels, and email communication. - Hold carriers accountable for Arrive’s service metrics, including OTP, OTD, Autotrack, and Late Bounce. ### Qualifications - Carrier sales or brokering experience is preferred. - Full professional proficiency in English and Spanish is required. - We are looking for personable, hard-working individuals who are willing to go above and beyond every day for themselves and Arrive. - Resourcefulness is key, as we solve complex issues daily. - Team players who are curious, ask questions, and are solutions-oriented will thrive. - A strong work ethic is essential. If you don’t enjoy working hard and pushing through your day, this might not be a good match. - Your career at Arrive will depend on your willingness to make phone calls, as we are looking for someone who isn’t afraid to pick up the phone. - Building relationships and establishing rapport should come naturally. Successful sales representatives at Arrive understand the importance of establishing strong external and internal relationships. - Our work culture is high-energy, so highly motivated individuals will help us reach our goals. - You should feel comfortable taking risks and making quick decisions in a fast-paced industry. - Highly ambitious people thrive in this environment. ### The Perks of Working With Us - Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more. - Leave the suit and tie at home; our dress code is casual. - Enjoy office wide engagement activities, team events, happy hours and more! - Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants. - Start your morning with free coffee! - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Get paid to work with your friends through our Referral Program!