Mexico Carrier Success Representative

Job description

**Who We Are** Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. **Who We Want** Use your enthusiasm to deliver premier service. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be assisting a carrier representative with individualized support with tracking, building their book of business and enhancing your own sales capabilities. ### What You'll Do - Coordinating internally with all parties involved in cross-border operations, including but not limited to Mexico Account Executives, Border Operations Account Executives and Carrier Reps - Managing the load board for optimal visibility and ensuring all data is current and accurate - Execute problem solving and innovative thinking to improve and streamline processes. - Assist in tracking and updating load milestones including Border Operations Card - Coordinating pickup, crossing, and delivery scheduling and execution - Managing complemento carta porte processes. - Manage carrier representatives' books of business from Booked to Delivered. - Utilize internal tools to address accounting issues and manage load settlements to facilitate timely payments for carriers. - Publish truck listings for carriers, reach out on potential matches, and present load offers while refining your negotiation skills. - Facilitate load booking for your carrier representative, playing a key role in the continual growth of their business through your assistance. - Enter and update information accurately in ArriveNOW, from which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly. - Make sure to remain up to date with all of our SOPs (Standard Operational Procedure). - Maintain strong service metrics while assisting rep in growth of business - Exemplify a level of assertiveness to identify issues and solve them. - Foster existing relationships with our carrier partners to allow us better access to real-time updates. - Gain knowledge of the transportation industry to better serve our customers, carriers, and drivers. - Guarantee that the quality of calls, updates, emails, and overall information is aligned with our parameters. - All communication related to permissions or any administrative inquiry must be escalated to your team leadership. - Work Schedule Mon-Fri from 0800-1700 hrs MX Central Time ### Qualifications - 6+ months at Arrive - Highschool Diploma - College degree preferred - Ability to work in a fast pace environment - Passion for quality customer service - Strong sense of urgency and ability to prioritize time-sensitive issues - Detail-oriented and thorough when presenting information - Organized when it comes to time management and deadlines - Able to work independently and collaboratively ### The Perks of Working With Us - Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more. - Leave the suit and tie at home; our dress code is casual. - Enjoy office wide engagement activities, team events, happy hours and more! - Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants. - Start your morning with free coffee! - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Get paid to work with your friends through our Referral Program!