Mgr, Process Support Engineer

Job description

**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Location: Hiroshima,JPN You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). **Key Responsibilities** 1. Drives the adoption of new technology at the customer site. Manages a team that works closely with customers to demonstrate and introduce new technologies at customer sites, through Demos, on site evaluations, Joint Development Programs and new tool qualifications. 2. Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions. 3. Manage PSEs providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. 4. Oversees team that checks and approves operational quality of system equipment. Team instructs customers in the operation and maintenance of the system. 5. Responsible for training and certification of PSEs into their areas of assigned responsibility 6. Responsible for demand planning and financial forecast of activity 7. Knowledge of 3 or more processes on 2 or more technologies or expert level in 1 technology 8. Basic integration knowledge **Functional Knowledge** - Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families **Business Expertise** - Applies understanding of the industry and how own area contributes to the achievement of objectives **Leadership** - Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges **Problem Solving** - Identifies and resolves technical, operational and organizational problems **Impact** - Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives - Guided by policies and resource requirements within business unit, department or sub-function **Interpersonal Skills** - Guides, influences and persuades others internally in related areas or externally Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values. **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** **Relocation Eligible:** No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.