Mgr, Tech - Reservation Applications

Job description

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! APPLY ONLINE If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered. JOB SUMMARY The Technology Manager is responsible for leading a team that delivers and supports enterprise technology solutions. This role oversees technical delivery, operational stability, and continuous improvement of systems supporting guest-facing operations, embarkation and port operations, casino platforms, procurement, logistics, and inventory management. The Technology Manager ensures solutions are secure, scalable, and aligned with business priorities while maintaining governance and compliance standards. This position combines people leadership, technical oversight, and cross-functional collaboration to drive reliable and innovative technology outcomes. POSITION RESPONSIBILITIES Lead and develop a team of engineers, quality assurance analysts, or technical leads responsible for application delivery and support. Ensure successful execution of short- to mid-term (1–3 year) technology plans aligned with business and enterprise strategy. Oversee design, development, implementation, and support of systems across assigned verticals. Partner with Product Leads and business stakeholders to prioritize initiatives and allocate resources effectively. Ensure adherence to Software Development Life Cycle (SDLC), change management, incident management, and governance standards. Monitor system performance, availability, and reliability; drive root cause analysis and long-term remediation strategies. Provide oversight of integrations between onboard and corporate systems and third-party vendor platforms. Manage vendor relationships, including performance reviews, escalations, and delivery coordination. Identify risks related to compliance, security, performance, and operational continuity; implement mitigation strategies. Contribute to budgeting, capacity planning, and resource forecasting activities. Drive continuous improvement initiatives to modernize platforms and improve efficiency, scalability, and user experience. Foster a culture of collaboration, transparency, innovation, and accountability aligned with NCLH value anchors. Perform other job-related duties as assigned. QUALIFICATIONS DEGREE TYPE: Bachelor's Degree FIELD(S) OF STUDY: Computer Science, Information Systems, Engineering, Business Technology or related field EXPERIENCE Minimum of 5+ years of progressive experience in enterprise application development, systems integration, or technology operations. Minimum of 2+ years of people management or supervisory experience. Experience supporting operationally critical systems in guest-facing, logistics, supply chain, casino, or maritime environments. Experience overseeing enterprise applications in cloud and/or hybrid infrastructure environments. Experience working within structured SDLC, governance, and compliance frameworks. Preferred: Experience supporting distributed environments including shipboard or port operations. Experience managing vendor-delivered systems and integration partnerships. Exposure to inventory management, warehouse management, procurement systems, or casino technology platforms. COMPETENCIES & SKILLS Demonstrated ability to lead, coach, and develop high-performing technical teams. Strong understanding of enterprise system architecture and integration principles. Ability to balance operational stability with innovation and modernization initiatives. Effective stakeholder management and cross-functional collaboration skills. Strong analytical and decision-making capabilities in complex technical environments. Knowledge of IT governance, risk management, security, and audit controls (e.g., SOX/ITGC where applicable). Ability to manage multiple initiatives and shifting priorities in a fast-paced, operationally driven environment. Clear and effective communication skills with technical and non-technical stakeholders. CERTIFICATIONS & LICENSES Relevant certifications in cloud platforms, enterprise systems, IT service management (e.g., ITIL), or project/program management preferred but not required. ABOUT NCLH Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year. LEARN MORE ABOUT OUR COMPANY: At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases EQUAL OPPORTUNITY EMPLOYER It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.