Micro-credential Platform Administrator

Job description

APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants . Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants . This position is funded for 2 year(s); continuation past 2 year(s) will be based on university need, performance, and/or availability of funding. ​ POSITION SPECIFICS ​ Penn State IT is seeking a Micro-credential Platform Administrator (Business Systems Analyst – Intermediate Professional) to support the administration, configuration, enhancement, and ongoing operation of business processes and platforms that support micro-credential workflows. This role requires an understanding of how micro-credentials differ from certificates, badges, and degree programs, including the ways they are structured to support stackable learning, competency-based education, and modular learning pathways. The successful candidate will be familiar with digital badging concepts and workflows, including credential metadata, verification, and the processes through which credentials are issued, shared, displayed, and validated. In this role they will act as a key liaison among academic and administrative units, platform users, vendors, and IT teams to ensure business needs are accurately translated into effective system solutions. This position will serve as part of a collaborative team that supports the University’s educational technology ecosystem, including Canvas and related teaching and learning systems. The role will work closely with colleagues across functional and technical areas to help ensure systems are effectively administered, integrated, and aligned with institutional needs. KEY RESPONSIBILITIES Lead the day-to-day administration, configuration, and continuous improvement of the micro-credential platform and related systems. Serve as a primary liaison among academic and administrative units, program owners, vendors, and information technology teams to gather, analyze, document, and validate business and system requirements. Coordinate the development, approval, launch, modification, and retirement of micro-credentials in partnership with colleges, academic units, continuing and professional education teams, and other campus partners. Oversee end-to-end credential and badge issuance workflows, including setup, learner enrollment, completion tracking, verification, and issuance, ensuring accuracy, consistency, and timeliness. Monitor platform stability, user access, data integrity, system performance, workflows, integrations, and related dependencies; investigate issues, troubleshoot problems, and coordinate resolution with internal support partners and external vendors. Support system implementations, upgrades, patches, enhancements, testing cycles, and process improvements; develop and maintain test plans, documentation, procedures, user guides, and training materials. Provide consultation and ongoing support to faculty, staff, learners, and program administrators to promote effective platform use, strong customer service, and operational consistency. Collect, analyze, and synthesize data to support reporting, dashboard development, program evaluation, continuous improvement, and compliance with University policy, accessibility expectations, information governance practices, and data privacy standards. QUALIFICATIONS Qualified candidates will demonstrate strength across several of the following areas: Experience supporting a credentialing, badging, catalog, registration, or learning platform. Knowledge of micro-credentials and digital credentials, including how they differ from certificates, badges, and degree programs, and how they support stackable learning, competency-based education, and modular learning pathways. Familiarity with digital badging and credentialing practices, including credential metadata, verification methods, issuer and earner workflows, credential lifecycle management (issuing, sharing, displaying, and validating), and how credentials align with learning outcomes, competencies, assessments, evidence of achievement, comprehensive learner records, and co-curricular transcripts. Experience with business systems analysis, platform administration, requirements gathering, configuration, testing, troubleshooting, documentation, user support, stakeholder engagement, and continuous improvement of enterprise or vendor-supported software applications. Experience with integrations, APIs, single sign-on, data imports/exports, reporting tools, and workflow automation. Experience with Learning Management Systems such as Canvas, Cornerstone, and Canvas Catalog. Demonstrated ability to gather, analyze, and communicate business and functional requirements. Demonstrated collaboration, communication, customer service, problem-solving, and relationship-building skills across functional and technical teams. Ability to manage multiple priorities, work under general supervision, and independently complete varied and sometimes complex assignments. MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS Bachelor's Degree 1+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. SALARY & BENEFITS The salary range for this position, including all possible grades, is $54,060.00 - $78,444.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page . CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here . EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines