Micron Account Site Manager - (M4)

Job description

**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Location: Taichung,TWN You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). **Business Environment** Applied Materials **AGS (Applied Global Services)** Business Unit is responsible for driving our business of equipment installation and warranty extension management, as well as maintenance support, refurbishment, and upgrades. Our AGS team partners closely with key customers in Taiwan to solve manufacturing challenges and enhance equipment productivity, making us trusted business partners and contributing to consistent global revenue growth. **What You’ll Do** Manages professional Customer Engineers in **Micron Account – Taichung Site**, and is accountable for the performance and results of a team within own job family. Adapts business unit, department, site or sub-function plans and priorities to address resource and operational challenges. Decisions are guided by policies, procedures and business unit, department or sub-function plan; receives guidance from manager. Provides technical guidance to employees, colleagues and/or customers. **Key Responsibilities** - Lead overall site operations and business performance for Micron Account – Taichung Site, including customer satisfaction, P&L ownership, and budget management. - Act as the primary interface to the customer, ensuring alignment with Micron expectations and Applied’s Vision, Mission, and Values. - Drive timely and technically oriented responses to customer needs, and proactively develop high-value service solutions. - Build and maintain a capable workforce to meet current and future service requirements, with a focus on employee development and engagement. - Collaborate with senior business group leaders to design and implement strategies that address customer challenges and align with organizational goals. - Provide strategic guidance and approval to reporting managers on long-term programs, process design, and operational improvements. - Define and monitor site-level performance metrics, and report progress against business unit and account-specific goals. - Take on a long-term assignment based in Taichung, with initial location in Taiwan. **Qualifications** - Minimum 10 years of experience in semiconductor field service, preferably with exposure to multi-site service operations. - At least 5 years of people management experience, with proven ability to lead and develop multi-layered teams. - Prior experience working with Micron is a plus. - Technical expertise in any module is welcome (e.g., PVD, CVD, ETCH, FEP, CMP, IMP, etc.). - Strong customer relationship skills with the ability to build long-term partnerships. - Passionate about career development and committed to continuous improvement and excellence. - Proficient in both English and Chinese communication. **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 25% of the Time **Relocation Eligible:** No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.