Microsoft 365 Services Specialist

Job description

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition. With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction. Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections. We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next. Aven Hospitality is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Microsoft 365 (M365) Specialist Reports To: Director, Global IT Support & Collaboration Services Position Summary We are seeking a highly skilled Microsoft 365 Specialist to manage, optimize, and support our global Microsoft 365 environment. This role is responsible for ensuring the reliability, security, and performance of core collaboration and productivity platforms, including Exchange Online, SharePoint, Teams, OneDrive, and related services across a geographically distributed organization. The M365 Specialist will serve as a technical subject matter expert, supporting end users across multiple regions, driving platform governance, and implementing best practices to enhance collaboration, security, and operational efficiency at a global scale. Key Responsibilities Administration & Operations Administer, configure, and maintain Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive) Manage user accounts, licenses, roles, and permissions through Microsoft Entra ID (Azure AD) and Admin Center Monitor service health, performance, and availability; troubleshoot and resolve incidents and service requests Perform tenant-level configuration, updates, and feature deployments Security & Compliance Implement and maintain security controls including MFA, Conditional Access, and data protection policies Support compliance initiatives (eDiscovery, retention policies, audit logs, DLP) Monitor and respond to security alerts and vulnerabilities within the M365 environment Ensure adherence to organizational and regulatory security standards End User Support & Enablement Provide Tier 2/3 support for Microsoft 365-related issues and escalations Deliver user training, documentation, and knowledge base content to drive adoption Act as an escalation point for complex collaboration, messaging, and identity-related issues Engineering, Projects & Optimization Lead or support migrations to/from Microsoft 365 (email, file shares, tenant consolidation) Implement governance models for Teams, SharePoint, and OneDrive usage Integrate M365 with enterprise systems and third-party applications Identify opportunities to improve productivity, automation, and platform efficiency Automation & Documentation Automate administrative tasks using PowerShell or native M365 tools Maintain technical documentation, runbooks, and standard operating procedures Develop and maintain reporting dashboards for usage, health, and compliance Required Qualifications 5+ years of hands-on Microsoft 365 administration and support experience Strong expertise in: Exchange Online Microsoft Teams SharePoint Online OneDrive for Business Experience with Microsoft Entra ID (Azure AD) and identity/access management Proven experience implementing Microsoft 365 security and compliance controls Proficiency in PowerShell scripting and automation Strong troubleshooting, analytical, and problem-solving skills Excellent communication skills with both technical and non-technical stakeholders Preferred Qualifications Power Platform (Power Automate, Power Apps) Hybrid environments (Azure AD Connect, on-prem AD integration) Familiarity with governance frameworks, ITIL processes Microsoft certifications (e.g., MS-102, MS-900, MS-700, AZ-104) Microsoft Intune / Endpoint Manager Key Competencies Strong stakeholder engagement and collaboration mindset Ability to manage multiple priorities in a fast-paced environment Continuous learning mindset to stay current with M365 roadmap and emerging capabilities Focus on security, compliance, and operational excellence Benefits Work in modern Zonamerica campus alongside all the amenities it has to offer! Annual Performance bonus plans Development opportunities in country or globally We offer a competitive private health insurance for employees and eligible children Extra Paid Time Off (5 extra days each year) 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) Daily meal allowance Life Insurance Corporate Social Responsibility opportunities Recognition and acknowledgement programs Fun employee engagement and development events We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Aven Hospitality, follow us on Facebook and LinkedIn. This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting. #LI-Hybrid#LI-TJ1