Microsoft-CRM Technical-Senior Manager

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. AI Business Solutions – Dynamics CRM Technical Senior Manager Specialized: At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. About Global Delivery Services Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda. Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service. Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services. Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation. The Opportunity We are seeking an experienced MS CRM Technical Senior Manager to lead large-scale Dynamics 365 CRM engagements, drive solution excellence, and contribute to business growth. This role combines deep technical expertise with strategic leadership, ensuring successful delivery, stakeholder alignment, and expansion of CRM capabilities across accounts. You will play a key role in shaping solutions, mentoring teams, and driving business development initiatives within the Microsoft Business Applications ecosystem. Your Key Responsibilities Lead end-to-end design and delivery of Microsoft Dynamics 365 CRM solutions across complex programs. Architect scalable, high-performance solutions aligned with business and technology strategies. Drive solution quality, governance, and best practices across implementations. Collaborate with stakeholders to define vision, roadmap, and transformation initiatives. Provide technical leadership across multiple projects, ensuring adherence to timelines and budgets. Mentor and guide teams, fostering a culture of innovation and continuous improvement. Support pre-sales activities including solutioning, estimations, proposal development, and client presentations. Identify and drive business development opportunities, including account growth, pipeline creation, and cross-sell of CRM and related capabilities. Build strong client relationships and act as a trusted advisor for CRM transformations. Ensure risk management, issue resolution, and proactive escalation across engagements. Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution. Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals. Skills and attributes for success Strong expertise in Microsoft Dynamics 365 (Sales, Customer Service, Marketing, etc.) and Power Platform. Deep understanding of CRM architecture, customization, configuration, and extension capabilities. Hands-on experience in integrations, data migration, and enterprise solution design. Proven leadership in managing large, distributed teams and complex programs. Strong stakeholder management, communication, and problem-solving skills. Ability to balance technical delivery with business priorities and growth objectives. Experience in Agile/DevOps methodologies and modern delivery practices. Strong analytical mindset with focus on quality, scalability, and performance. Ideally, you’ll also The following skills and experiences are preferred and will be considered an advantage: Power Pages Canvas Apps and Model-Driven Apps (Code Apps) PCF (PowerApps Component Framework) Controls Integrations using Azure Functions, Azure Logic Apps, and Azure Service Bus Data Migration using SSIS (KingswaySoft) and Azure Data Factory Copilot Studio Dynamics 365 Project Operations Dynamics 365 Field Service Dynamics 365 Contact Center What we look for Bachelor’s degree in Computer Science, Information Technology, or a related field. Total Experience: 12+ years Relevant Experience: 12+ years Proven track record of delivering Dynamics 365 CRM programs at scale. Strong exposure to client-facing roles, including pre-sales and business development. Experience working in global delivery models and cross-functional teams. Bachelor’s or Master’s degree in engineering, Computer Science, or related field. Relevant Microsoft certifications are preferred. What we offer you At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost. Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship. People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing. Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development. How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy. Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits. “We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.