Microsoft Dynamics CRM Programme/Project Manager | Senior Manager | Technology Consulting | Advisory

Line of Service Advisory Industry/Sector Specialism Management Level Senior Manager Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Microsoft Dynamics CRM at PwC will specialise in analysing client needs, implementing CRM software solutions, and offering training and support for seamless integration and utilisation of Microsoft CRM applications. This will enable clients to optimise operational efficiency and achieve their strategic objectives. About PwC Technology Consulting At PwC, we recognise the opportunities that can be achieved when we embrace what technology has to offer. Our Technology Consulting team are dedicated to leveraging technology in order to solve complex business problems for our clients. We work with Ireland’s largest organisations across a wide range of industries including financial services, healthcare industry and the public sector. With PwC, you will get the opportunity to work with clients along the entire technology lifecycle, from developing IT strategy through to system implementation. Purpose-led work you’ll be part of As a Senior Manager, you’ll work as part of a team of problem solvers, with experience of leading teams to help clients solve complex business issues from strategy to execution. Responsibilities include: Develop and nurture relationships with senior client stakeholders, serving as a trusted advisor to align Microsoft Dynamics CRM initiatives with business and operational strategies through executive-level engagements. Lead cross-functional teams in securing and delivering Microsoft Dynamics CRM projects, managing the full program lifecycle—including estimating, scoping, solution design, proposal development, implementation, change management, and post-go-live ( hypercare ) support. Apply strong problem-solving skills to address complex challenges, uphold high standards of quality, and leverage firm methodologies and technologies to ensure successful project delivery. Design and implement Microsoft Dynamics CRM solutions while ensuring seamless integration with other enterprise systems. Represent PwC as a thought leader in Microsoft Dynamics CRM at industry conferences and events, and drive successful user adoption through change management and effective training strategies. Oversee data migration, security, and compliance activities, embedding best practices to achieve regulatory and operational excellence within Dynamics CRM environments. Mentor junior team members and foster an inclusive, high-performing Microsoft Dynamics CRM practice. Your Profile You have 7-10+ years’ experience in scoping, selling and implementing Microsoft CRM suite. Project Management Professional (PMP) or PRINCE2 certified. You have strong knowledge of the technical architecture of Microsoft CRM pla tform Microsoft certifications are an advantage. You have a bachelor's degree (minimum 2:1) in project management, computer science or a related discipline Unlock your potential with PwC Ireland We believe that challenges are better solved together! We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level. Enjoy PwC’s perks We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. ( ). Being appreciated for being you Our most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We believe this so much that we have signed up for the Business in the Community Elevate Pledge . ( ) You can learn more about our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at . Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us at for more information. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Continuity Management (BCM), Business Performance Management, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Customization and Development, Data Flows, Data Integration, Delivery Excellence, Downtime Reduction, Embracing Change, Emotional Regulation, Empathy, Enterprise Resource Planning (ERP) Software, ERP Strategy, Implementation Research, Inclusion, Influence, Informatics, Intellectual Curiosity {+ 25 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Up to 20% Available for Work Visa Sponsorship? Yes Government Clearance Required? No Job Posting End Date