We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.
As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.
When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.
Position Summary
- The ADAS Warranty Acceleration Team (WAT) Engineer is responsible for monitoring, investigating, and driving resolution of field quality and warranty issues related to Advanced Driver Assistance Systems (ADAS) across vehicle programs.
- This role serves as a key technical interface between Engineering, Quality, Manufacturing, Service, Customer Experience, Suppliers, and Warranty organizations to rapidly identify emerging issues, determine root causes, and implement effective corrective actions that improve vehicle quality and customer satisfaction.
- The ADAS WAT Engineer leverages warranty data, dealership reports, connected vehicle information, diagnostic data, and engineering analyses to identify trends and prioritize quality concerns.
- The engineer leads cross-functional investigations involving ADAS hardware, software, sensors, vehicle integration, calibration, and driver assistance features to ensure timely resolution of customer-impacting issues.
- This position is well suited for candidates with a background in Computer Systems Engineering, Computer Science, Software Engineering, Computer Engineering, Information Technologies, Electrical Engineering, Mechatronics, or related disciplines who are passionate about quality improvement, data analysis, problem solving, and advanced automotive technologies.
Key Responsibilities
- Lead investigation and resolution of warranty and field quality concerns involving ADAS systems across multiple vehicle programs.
- Analyze warranty claims, dealership repair data, customer complaints, connected vehicle data, and field reports to identify emerging trends and quality risks.
- Coordinate root cause investigations involving ADAS hardware, software, sensors, vehicle integration, calibration, environmental conditions, and user interactions.
- Serve as the primary technical liaison between engineering teams, suppliers, service organizations, manufacturing facilities, and quality departments during issue resolution activities.
- Drive rapid containment, corrective actions, and permanent solutions for customer-impacting ADAS issues.
- Support resolution of concerns involving:
- Forward Facing Cameras
- Radar Sensors
- Driver Monitoring Systems
- Lane Keeping Assist Systems
- Adaptive Cruise Control
- Automatic Emergency Braking
- Blind Spot Monitoring
- Rear Cross Path Detection
- Park Assist Systems
- Surround View Cameras
- Automated Driving and Assisted Driving Features
- Lead structured problem-solving activities utilizing 8D, 5-Why, Fishbone Analysis, Fault Tree Analysis (FTA), and other quality methodologies.
- Review diagnostic data, software logs, validation results, and vehicle test data to support failure analysis and issue replication efforts.
- Collaborate with supplier teams to evaluate field concerns, review corrective actions, and validate countermeasures.
- Support vehicle inspections, field evaluations, dealership visits, and issue reproduction activities when necessary.
- Monitor quality KPIs and warranty performance metrics, providing regular status updates and management reports.
- Identify systemic quality concerns and recommend improvements to product designs, software releases, validation plans, diagnostics, and manufacturing processes.
- Partner with ADAS Development, Systems, Validation, Functional Safety, and Vehicle Integration teams to ensure lessons learned are incorporated into future vehicle programs.
- Support launch readiness activities by evaluating historical warranty data and proactively addressing known risk areas.
- Assist in the development of quality improvement strategies aimed at reducing warranty costs and improving customer satisfaction.
- Maintain accurate documentation of investigations, corrective actions, lessons learned, and issue resolution progress.
Typical WAT Deliverables:
- Warranty Trend Analysis Reports
- Quality Performance Dashboards
- 8D Corrective Action Reports
- Root Cause Analysis Documentation
- Field Investigation Reports
- ADAS Issue Tracking Summaries
- Lessons Learned Documentation
- Supplier Corrective Action Reviews
- Warranty Cost Reduction Plans
- Vehicle Quality Assessments
- Management Status Presentations
- Launch Risk Evaluations
- Customer Experience Improvement Recommendations
Required Qualifications:
- Bachelor's degree in Computer Systems Engineering, Computer Science, Software Engineering, Computer Engineering, Information Technologies, Electrical Engineering, Mechatronics Engineering, or a related technical field.
- Strong analytical and problem-solving skills with the ability to investigate complex technical issues.
- Understanding of embedded systems, software applications, and hardware/software integration principles.
- Knowledge of data analysis methods and performance trending techniques.
- Familiarity with troubleshooting, debugging, testing, and validation processes.
- Understanding of communication networks and protocols such as CAN, LIN, Ethernet, and diagnostic tools.
- Ability to analyze large data sets and translate findings into actionable recommendations.
- Strong written and verbal communication skills.
- Ability to effectively collaborate across cross-functional and global teams.
- Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
- Ability to manage multiple investigations and priorities in a fast-paced environment.
Preferred Qualifications:
- Experience through internships, academic projects, co-op assignments, or professional roles involving automotive systems, ADAS technologies, embedded systems, software development, quality engineering, or product validation.
- Familiarity with ADAS features including Adaptive Cruise Control, Lane Keeping Assist, Automatic Emergency Braking, Park Assist, Driver Monitoring Systems, Blind Spot Monitoring, and related technologies.
- Knowledge of automotive quality tools including 8D, 5-Why, FTA, DFMEA, PFMEA, and statistical analysis methods.
- Experience with warranty analysis, quality investigations, field issue management, or customer satisfaction initiatives.
- Familiarity with vehicle diagnostics, data logging, calibration processes, and failure analysis techniques.
- Knowledge of automotive development processes, validation methodologies, and change management practices.
- Experience working with suppliers and coordinating technical issue resolution activities.
- Understanding of Functional Safety (ISO 26262), SOTIF (ISO 21448), and ADAS validation concepts.
- Familiarity with ASPICE processes and software quality frameworks.
- Experience using data analytics, scripting, reporting, or visualization tools.
- Understanding of connected vehicle technologies and over-the-air software update environments.
Success Factors:
- The ideal candidate demonstrates:
- Strong customer-focused mindset.
- Passion for quality and continuous improvement.
- Excellent investigation and root-cause analysis capabilities.
- Ability to transform data into meaningful actions.
- Effective stakeholder management and communication skills.
- Technical curiosity and willingness to learn emerging ADAS technologies.
- Ability to drive cross-functional alignment and deliver timely issue resolution.
- Ownership mentality and commitment to improving customer experience and vehicle quality.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.
Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.
