Mid-Market Account Manager

Job description

Company Description At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy. Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions. Shape the future of trade with us. Join our Happeners! Job Description Our mission At Coface, our purpose is to make trade safer and more accessible for businesses of all sizes. We achieve this by combining global expertise with strong local insights, delivering tailored credit insurance solutions that empower our clients to grow with confidence. By working closely with our commercial teams and partners, we create real value and foster long-term relationships. This role is essential in strengthening our footprint in Switzerland and driving sustainable growth in a dynamic market. Role purpose As an Account Manager Mid-Market at Coface Switzerland, you will play a key role in managing and developing relationships with mid-market clients in the French-speaking region. Your mission is to ensure exceptional service delivery by supporting account managers, handling policy renewals, and providing technical and administrative expertise. You will act as a trusted partner for clients and brokers, contributing to their success while driving growth and reinforcing Coface’s position as a leading credit insurance provider. YOUR MAIN MISSIONS Management of an existing mid-market customer portfolio in the French-speaking part of Switzerland (direct and through broker-channel), ensuring client satisfaction and growth. Lead and negotiate policy renewal procedures with customers and/or brokers, securing optimal terms and fostering long-term partnerships. Develop and execute account plans, including upselling and cross-selling opportunities to maximize portfolio value. Maintain strong client and broker relationships through regular visits and strategic advisory support, acting as a trusted partner for technical and contractual matters. Prepare and deliver client meeting documentation, ad-hoc reporting, and strategic recommendations to support decision-making. Manage contract documentation with full accountability for accuracy and compliance, and oversee data input processes. Collaborate closely with internal teams (underwriting, risk, claims) to resolve complex issues and ensure seamless service delivery. Ensure operational excellence and compliance across all administrative processes. Qualifications Education Swiss commercial degree or equivalent AFA Insurance Intermediary Certificate (Non-Life module) Experience 2-4 years of experience in Account Management of Sales within financial services, insurance, or a related field. Good understanding of Swiss market dynamics and customer expectations. Proven track record in managing client portfolios and negotiating contracts. Competencies Detailed oriented, precise working, supportive and client-oriented character Good understanding of complex IT systems (own programs: local and group ERP, Microsoft 365) Ability to deliver high-quality services with tight deadlines and approach problems in an independent, flexible, systematic and anticipatory manner Result-oriented and self-motivating Strong organizational, planning and analytical skills Required languages: French and English fluent in spoken and written is must-have, German and or Italian would be beneficial Additional Information Why join Coface? Be part of a global leader in trade credit insurance and risk management A strategic role with direct impact on business decisions Collaborative and inclusive work culture Competitive compensation and benefits package (training, health insurance contribution, pension fund) Opportunities for professional development and international exposure Ready to make trade safer with us? Send us your CV, motivation letter, diplomas, and work certificates in English – we’re eager to discover how you’ll help shape the future of trade at Coface.