Mid-Market Account Manager (API/CPaaS)

Vonage Communications APIs:

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters:

This role is crucial for driving the growth and success of Vonage's API/CPaaS solutions, particularly within the Mid-Market segment. As a Mid-Market Account Manager, you will play a pivotal role in expanding existing relationships with tech-savvy customers and cultivating new ones, focusing on high-growth digital and cloud software companies. Given Vonage's position as a leader in cloud communications, your work will directly contribute to helping innovative companies integrate communications into their customer experiences, setting them apart in their respective industries.

Your key responsibilities:

• Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales / up-sell

• Employ a value & solution oriented sales methodology with a focus on customer engagement, authentication & end-user communication use-cases

• Build upon the growth & adoption of our communication & network APIs in the Mid-Market segment in the AMER region

• Own cross functional opportunity management from Pre-Sales through to working with Customer Success

• Drive a pipeline generation cadence to develop expansion opportunities and land new target accounts

• Lead compelling presentations of Vonage’s CPaaS product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Vonage’s value-based sales methodology

• Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals

• Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Pre-Sales, Legal, Engineering, Security, Marketing, Product and Customer Success)

What you’ll bring:

Required:

• Experience in Mid-Market technology sales, SaaS, Cloud, or API based communications, with a proven track record of success.

• Demonstrated success in prospecting, identifying new customers through cold calling, lead generation and networking.

• Strong relationship-building skills with executives across business, marketing, and technology teams.

• Experience collaborating effectively with PreSales Consultants.

• A proactive attitude, creativity, curiosity, and the ability to work both independently and collaboratively across the business.

Experience we consider a plus:

• A solution-oriented sales approach that spans the full delivery lifecycle, with a focus on consistently growing and maintaining a robust new business pipeline that meets and exceeds targets.

• Experience in mobile messaging/voice, cloud services, or mobile technology.

• Experience working closely with pre-sales teams to design innovative CPaaS solutions, especially for clients looking to migrate their communication infrastructure to the cloud and integrate APIs into their customer experience flows.

Where you will work:

We are open to considering fully remote candidates located within the United States.

Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.

How you’ll benefit:

• Company Bonus or Commission Structure (depending on the role)

• Medical, Dental, and Vision Coverage Options

• 401(k) Savings Plan

• Company-Paid Basic Life and AD&D Insurance

• Short-Term Disability (STD)

• Long-Term Disability (LTD)

• Maternity/Parental Leave

• Flexible Spending Accounts (FSA)

• Health Savings Account (HSA)

• Employee Support Program (EAP)

• Voluntary Supplemental Insurance

• Volunteer Time Off (VTO)

This role would be part of our Commission Compensation structure and overall compensation would be based on 50/50 split.

Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity. #LI-HB