Migration Associate

Job description

Role: Migration Assosicate Location: Manchester office (5 days p/w) Are you a driven individual with a passion for helping others and building meaningful connections? Appsmart is looking for a motivated and people-focused Migration Associate to support our existing restaurant partners as they transition to our latest platform. Who We Are At OrderYOYO, we're revolutionising how people order food by equipping restaurants with personalised branded websites, mobile apps, and marketing support. Our mission is to empower small and medium-sized restaurants to take control of their online presence without paying high commission fees. Our Culture We pride ourselves on a collaborative, supportive work environment where personal expression and growth are encouraged. Our core values – Passion, Action, Compassion, and One Team – are at the heart of everything we do. We’re committed to ongoing development with structured training plans and a people-first approach. The Role: Migration Associate This hybrid role focuses on supporting existing restaurant partners as they transition to our newest online ordering platform. You’ll ensure a smooth migration process while proactively helping partners understand and adopt the upgraded tools and features. Responsibilities • Conduct outbound calls to restaurant partners, ensuring that they are upgraded to the latest platform offering • Educate and inform our existing partners on the benefits of our newest online ordering platform • Maintain regular communication with partners to ensure they adopt and make the most of the new platform • Work to onboarding timelines while balancing empathy, problem-solving, and communication • Collaborate with cross-functional teams to ensure restaurant partners are successfully migrated • Refer the relevant team or department to deal with various partner queries • Offer guidance and improvements to help restaurants grow their online presence • Work with other commercial departments to support our partners Working Hours • Monday to Friday, flexible shifts: 9am–5.30pm, 9:30am–6:00pm, or 10am–6.30pm What We Offer • £29,000 basic salary • Clear career progression paths • 24 days holiday + bank holidays (with holiday purchase scheme) • Fun, social team environment with monthly events and two annual company-wide parties • International quarterly conferences • Casual dress code What We're Looking For • A positive, proactive attitude and willingness to adapt • Strong communication and organisational skills • Confidence speaking with customers and building relationships • Ability to work towards targets and KPIs • Experience in a customer-facing role is a bonus, but not essential • Team spirit and ability to thrive under pressure • Self-motivated and capable of managing tasks independently