Miro - Innovation Architect

Job description

Innovation Architect About the Role The Innovation Architect is a core contributor to MOST, helping customers translate their strategic goals into clear, actionable plans within Miro. This role focuses on diagnosing collaboration challenges, shaping the customer’s 240-hour game plan, and driving sustainable adoption, governance, and innovation across their teams. They operate as a trusted partner to business and technical stakeholders, ensuring customers unlock measurable value throughout their MOST subscription. Responsibilities Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation. Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones. Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement. Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability. Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing. Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work. Facilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development. Build lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible. Partner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance. Recommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching. Provide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically. Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve. Collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders. Contribute to internal playbooks, templates, and delivery assets that improve team leverage and delivery efficiency across Professional Services. Stay current on Miro innovations, AI features, and collaboration trends to continuously uplevel customer guidance. Primary Experience: 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields. Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives. Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations. Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity. Technical Skills: Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management. Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks. Fluency in Miro (preferred) or similar platforms (Figma, Lucid, JIRA, Confluence). Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems. Soft Skills: Excellent communication, facilitation, and stakeholder-management ability. Skilled at simplifying complexity and driving clarity with senior and cross-functional audiences. Adaptable, detail-oriented, and comfortable working in dynamic, ambiguous environments. Language: Near-native proficiency in Japanese and business-level English proficiency sufficient for internal communication, including meetings and discussions.