Miro - Technical Account Manager

Job description

About the team The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform. About the role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor —guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership. TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers. This is a unique opportunity to be a foundational TAM in our Tokyo office, shaping how key Japanese enterprises leverage Miro for innovation. What you’ll do Workflow Optimization Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle. Recommend integration strategies and automation opportunities that drive alignment, speed, and business value. Provide guidance on embedding Miro into the customer’s existing systems and ways of working. Technology Optimization Monitor platform health, engagement, usage patterns, and feature adoption. Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities. Assess the customer’s technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms. Change Management & Scaling Equip internal champions with strategies to scale adoption across departments, regions, and teams. Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale. Navigate organizational change to help Miro become a strategic pillar in innovation initiatives. Strategic Alignment & Continuous Improvement Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI. You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities. Provide adoption reporting and business outcome analytics to inform ongoing strategy. What you’ll need 5+ years in consulting , technical account management , customer success , or similar roles in enterprise SaaS . Strong technical fluency: familiarity with APIs , integrations , and enterprise IT ecosystems. Proven ability to lead workflow optimization , platform adoption , and change management initiatives. Expertise in platform analytics to drive data-informed decisions and continuous improvement. Skilled at facilitating executive-level discussions and cross-functional workshops. Familiarity with collaboration tooling and product/service development workflows is a plus. Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity. While fluency in English is required for global collaboration, business-level proficiency in Japanese and experience with the Japanese enterprise market would be a significant advantage. About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.