Mission Success Director

Job description

**Location: DC Metro Area** area required; willing to travel onsite to customer locations *This position may work on Army projects related to the Department of War and/or the Intelligence Community. You must be authorized to work in the US without sponsorship with the ability to obtain a security clearance, which is issued by the U.S. government. U.S. citizenship is required by the DoW and IC for security clearance.* **\*Secret clearance required, TS-SCI preferred** Our team is excited to find our next Mission Success Director to join the company. ### What You Will Be Doing - Lead and manage a team of Solution Leaders and Mission Support Specialists delivering Virtualitics Readiness AI solutions across a portfolio of defense and intelligence customers - Serve as the Delivery Operations Manager for a capability area or customer portfolio, owning delivery timelines, resource allocation, risk management, and cross-project coordination - Drive portfolio-level strategy by aligning customer objectives to product roadmaps, identifying expansion opportunities, and ensuring renewal readiness across all accounts in your portfolio - Oversee stage-gate delivery processes (IOC/FOC) and OKR-based health scoring to ensure consistent, measurable progress across customer programs - Provide executive-level reporting to senior customer leadership, C-Suite stakeholders, and internal Virtualitics leadership on delivery health, risks, and strategic outcomes - Build and scale high-performing delivery teams by hiring, coaching, and developing Solution Leaders and Mission Support Specialists who operate autonomously in demanding customer environments - Own margin and resource accountability for your portfolio, ensuring delivery efficiency while maintaining the highest standards of mission impact - Represent Virtualitics at the senior leadership level with customer organizations, building trust-based relationships with program managers, senior military leaders, and government executives - Coordinate cross-functional delivery across engineering, data science, product, and solutions teams to ensure customer commitments are met - Establish and enforce delivery standards, stage-gate processes, and operational readiness criteria across your portfolio - Maintain portfolio-level operational visibility across integrated systems including Salesforce, Jira, and Google Workspace to drive data-informed delivery decisions ### What We Are Looking For - 10+ years of progressive leadership experience in defense, intelligence, or federal technology programs - 5+ years in a people-management role leading delivery, program management, or customer success teams - Proven experience managing a portfolio of concurrent programs or accounts, not just single-project delivery - Track record of building and scaling teams that deliver results in high-stakes, operationally demanding environments - Strong executive communication skills, comfortable briefing general officers, SES-level civilians, and C-Suite executives - Deep familiarity with DoW and IC organizational structures, acquisition processes, and operational culture - Experience with P&L or margin accountability in a services or software delivery context - Ability to operate autonomously in a fast-paced, high-growth environment - Must be able to obtain and maintain a Secret security clearance (U.S. citizenship required) ### What Are Our Preferred Requirements - Bachelor’s degree required; advanced degree a plus - Active TS-SCI clearance - Prior military service at the field-grade officer (O-4+) or senior civilian (GS-14/15) level - Experience in enterprise software or AI/ML platform delivery for defense customers ### What Are Some Valued Skills - Domain expertise in one or more defense operational areas such as logistics, readiness, intelligence, weapons systems, or sustainment - Experience transitioning from uniform to the defense technology industry - Familiarity with agile delivery methodologies in classified or accredited environments - Understanding of FedRAMP, IL4/IL5/IL6 deployment environments and associated compliance requirements - Experience with OKR frameworks, delivery readiness tracking, and stage-gate program governance