Mission Support Specialist

Job description

**About Virtualitics** Virtualitics is the category leader in AI-native readiness applications for defense, government, and critical infrastructure. Founded on a decade of Caltech research in partnership with NASA/JPL, we are led by scientists, strategists, and servicemembers united by a single mission: to solve the world’s most complex, mission-critical challenges with AI. Our Readiness AI solutions deliver operational certainty — giving leaders and operators a clear picture of what’s ready, what’s at risk, and what to do next. By identifying risks early, diagnosing root causes, and recommending prioritized actions with transparent, explainable AI, we help organizations move from data complexity to decision advantage. Behind that impact is relentless innovation. Inventors at heart, we hold 15+ U.S. patents and are leading the shift toward agent-driven readiness. But what truly sets us apart is our culture — relentless about results, grounded in transparency, and driven by compassion for the mission and the people it serves. If you’re motivated by impact, inspired by technical depth, and ready to build AI that performs where it matters most — you’ll find your mission here. **Location:** Fulltime onsite or hybrid at assigned customer location; must be willing to relocate or travel as mission requires - Fort Lee/Richmond, VA *This position will work on Army projects related to the Department of War and/or the Intelligence Community. You must be authorized to work in the US without sponsorship with the ability to obtain a security clearance, which is issued by the U.S. government. U.S. citizenship is required by the DoW and IC for security clearance.* **\*Secret clearance required, TS-SCI eligibility preferred** Our team is excited to find our next Mission Support Specialist to join the company. **What You Will Be Doing** - Serve as the embedded, forward-deployed Virtualitics representative at a customer site, owning the day-to-day relationship with end users and acting as the primary on-the-ground point of contact - Own the operational capability at your assigned location as the technical expert responsible for ensuring the Virtualitics Readiness AI platform is delivering mission value to users every day - Act as the customer advocate within Virtualitics by representing the customer’s needs, escalating pain points through daily touchpoints with engineering and product teams, and ensuring a positive customer experience - Deliver hands-on training and enablement as the subject matter expert for customer mission integration, working alongside mission teams in a variety of formats - Coordinate on-site technical operations with Virtualitics data science and AI teams (both on-site and remote) for platform data insight capabilities - Collect, analyze, and report customer feedback and ground truth; as the most forward-deployed representative of Virtualitics, you observe what’s working and what’s not and ensure that information flows back to the company - Manage the team’s physical presence at the customer site: office space, equipment readiness, logistics, scheduling, and resource coordination - Support classified engagements with customers and potential customers as required - Drive adoption of Virtualitics Readiness AI solutions through persistent, relationship-driven engagement with end users - Uphold Virtualitics’ brand, image, and values through professional conduct and consistent service delivery - Support personnel compliance tracking including clearance status, NDA completion, CAC management, and training requirements at your assigned location ### What We Are Looking For - 5+ years of experience working in or directly supporting Department of War operations - Demonstrated technical aptitude, comfortable with data platforms, analytics tools, and translating technical capabilities into operational outcomes - Experience operating autonomously in demanding environments with minimal supervision; this role requires the judgment and initiative of an experienced NCO or junior officer - Strong problem-solving skills and a track record of delivering results in high-performing teams under aggressive timelines - Excellent interpersonal and communication skills; you will engage daily with end users, senior leadership, and technical teams across all organizational levels - Ability to work onsite at a customer location full-time or in a hybrid arrangement - Must be able to obtain and maintain a Secret security clearance (U.S. citizenship required) ### What Are Our Preferred Requirements - Bachelor’s degree preferred; or comparable on-the-job experience in lieu of degree - Active TS-SCI clearance - Prior military service as an NCO (E-5 to E-7) or junior officer (O-1 to O-3) is highly valued ### What Are Some Valued Skills - Domain expertise in one or more defense operational areas such as logistics, supply chain, intelligence, munitions, readiness, or maintenance - Experience as a Field Service Representative, Forward Deployed Engineer, or embedded technical advisor in a defense technology company - Familiarity with coordinating multi-disciplinary teams across classified and unclassified environments - Experience proactively identifying risks and optimizing cross-team collaboration in fast-paced operational settings - Comfort with operational readiness workflows including security compliance, access management, and personnel tracking