Mitigation Field Supervisor - Water & Fire Restoration

Job description

Mitigation Field Supervisor – Water & Fire Restoration Location: San Marcos, CA Job Type: Full-Time | In-Person / Field-Based Compensation: $32–$35 per hour, depending on experience About the Opportunity We are seeking an experienced, hands-on Mitigation Field Supervisor to lead daily mitigation operations for an established restoration company in San Marcos, California. This is an opportunity for someone who enjoys being in the field, leading a small team, solving problems, and helping homeowners navigate unexpected property damage. The ideal candidate is a strong field leader who can independently assess a loss, quickly develop an accurate scope of work, and clearly communicate the mitigation plan to technicians. This individual will oversee approximately 2–3 technicians while remaining actively involved in daily field operations. We are looking for someone who combines technical restoration knowledge with exceptional organization, follow-through, empathy, and a team-first mentality. This is not a desk-based management position. You will be actively involved in jobsite assessments, scoping, technician oversight, documentation, and customer communication. Key Responsibilities Mitigation Scoping & Field Operations Respond to residential and commercial water damage emergencies and assess affected areas. Independently evaluate losses, identify mitigation needs, and develop accurate, timely scopes of work. Clearly communicate job scopes, priorities, and expectations to field technicians. Oversee water extraction, demolition, structural drying, equipment placement, and other mitigation activities. Ensure jobs are scoped promptly so work can begin efficiently and information can move quickly to estimating. Monitor job progress, moisture readings, drying goals, and overall project completion. Assist directly with mitigation work when needed to support the team. Identify potential challenges early and proactively communicate solutions. Maintain clean, organized, safe, and professional jobsites. Team Leadership & Accountability Provide daily direction and leadership to approximately 2–3 mitigation technicians. Assign responsibilities, communicate expectations, and ensure work is completed accurately and efficiently. Train, coach, and support technicians in proper mitigation procedures, documentation, and customer service. Monitor technician performance, productivity, and quality of work. Help coordinate daily schedules, manpower, equipment, and job priorities. Support technician onboarding and hiring efforts as needed. Foster a collaborative, accountable, team-oriented work environment. Lead by example and remain willing to jump in wherever help is needed. Documentation & Job Management Complete accurate and timely job documentation, including moisture readings, photos, notes, sketches, and daily progress updates. Ensure job scopes and supporting documentation are completed promptly and communicated to the appropriate team members. Maintain organized job files and accurate records using DASH, RMS, and other restoration management systems. Review technician documentation for accuracy and completeness. Communicate job progress, changes, and outstanding needs to estimators and office personnel. Maintain strong follow-through on outstanding tasks, customer questions, and job requirements. Ensure equipment, vehicles, and company resources are properly maintained, tracked, and organized. Customer Service & Communication Serve as a primary point of contact for homeowners throughout the mitigation process. Approach customers with empathy, patience, and professionalism during stressful situations. Clearly explain mitigation procedures, timelines, necessary demolition, and next steps. Take time to answer homeowners' questions and ensure they understand the work being performed. Communicate professionally with insurance adjusters, property owners, and internal team members. Proactively provide updates and address concerns before they become larger issues. Build trust through responsiveness, honesty, and consistent follow-through. Emergency Response & On-Call Responsibilities Participate in an on-call rotation approximately one week per month. Respond to emergency mitigation needs during assigned on-call periods. Coordinate technicians and resources to ensure timely emergency response. Remain flexible and solution-oriented as job priorities change. Required Qualifications Minimum 5+ years of hands-on supervisory experience in water damage mitigation or property restoration. Demonstrated experience leading or supervising field technicians. Ability to independently assess water damage, develop scopes of work, and direct technicians through the mitigation process. Active IICRC Water Restoration Technician (WRT) certification. Strong understanding of water extraction, structural drying, moisture monitoring, and mitigation procedures. Experience maintaining accurate job documentation, including photos, moisture readings, notes, and job progress. Strong organizational skills with exceptional attention to detail and follow-through. Ability to prioritize multiple jobs and respond effectively to changing demands. Excellent communication and customer service skills, particularly when working with homeowners experiencing property damage. Willingness to work hands-on in the field and participate in the on-call rotation. Comfortable using technology, mobile devices, and restoration management software. Valid driver's license and ability to meet company driving requirements. Preferred Qualifications Experience with fire and smoke damage mitigation in addition to water restoration. Familiarity with DASH, RMS, MICA, or similar restoration management platforms. Experience preparing sketches, scopes, and documentation for Xactimate estimating. Additional IICRC certifications, including AMRT or FSRT. Experience training, onboarding, or developing mitigation technicians. Previous experience in a Mitigation Supervisor, Crew Chief, Lead Technician, or similar field leadership position. What We're Looking For Beyond technical experience, we're looking for someone who takes ownership of their work and genuinely cares about the people they serve. The right person will be: A hands-on leader who earns respect by working alongside the team. Proactive and decisive, particularly when assessing and scoping new losses. Organized and detail-oriented, with strong note-taking and documentation habits. Dependable and accountable, following through without constant reminders. Empathetic and patient with homeowners navigating difficult circumstances. A clear communicator who can explain technical work in a way customers and technicians understand. A team player who is willing to step in wherever needed. Comfortable balancing urgency, quality, and customer service. Compensation & Benefits Competitive hourly compensation of $32–$35, depending on experience. Potential opportunity to transition to a salary-plus-bonus structure following an initial performance evaluation period of approximately 90 days. Employer-subsidized health and dental insurance. Optional vision insurance. Six paid holidays. Paid time off eligibility after six months. 40 hours of sick leave. 401(k) eligibility after one year. Company-provided phone, tablet, and laptop. Company vehicle available for work-related use during the workday. Schedule & Work Environment This is a full-time, in-person position based in San Marcos, California, with regular travel to local jobsites. The Mitigation Field Supervisor will split time between field operations and necessary office responsibilities, with a strong emphasis on being present and engaged at jobsites. The position includes an on-call rotation of approximately one week per month. If you're an experienced restoration professional who enjoys leading technicians, taking ownership of jobs, and helping homeowners through challenging situations, we'd love to hear from you. Posting Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.