When a home is damaged by water or a fire disrupts a business, someone has to step in immediately and start the recovery process. That someone is you.MITIGATION TECHNICIANInsurcomm Restoration | Fortify CompaniesField-Based | Full-Time | Cleveland, OHAbout UsInsurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards.As part of Fortify Companies, we are part of something bigger. Fortify's roots are in restoration—helping families and businesses recover when disaster strikes. But we're building something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.We believe helping people rebuild after a loss is only half the job. Through our family of companies, we deliver coordinated care from prevention to restoration across 210+ markets nationwide, backed by Summit Partners. Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.Our Brand ValuesSafety first, always: We hold ourselves to the highest standard to protect our team, clients, and communitiesShowing up with a service heart: We help people move forward with empathy, respect, and unwavering commitmentBringing the energy: We show up with urgency and a get-it-done mindset, owning every outcomePredictability in the unpredictable: With standardized systems, we deliver consistency every timeDriving success together: By supporting one another, we strengthen relationships and drive resultsAbout the JobAs a Mitigation Technician, you will provide emergency restoration services for families and businesses affected by fire, water, mold, sewer, and storm damage. You are on the front lines of recovery—stabilizing properties, preventing further damage, and delivering professional, compassionate service during stressful situations.When it matters most, we show up with heart—and we need technicians who do the same.What You'll DoRespond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related eventsPerform water extraction, structural drying, and mitigation services in accordance with IICRC standardsRemove and dispose of damaged building materials safely and efficientlyDecontaminate, clean, and deodorize affected interior spacesCollaborate with the Contents Division to clean, pack, and store salvageable itemsDocument job progress through photos and detailed notes using PSA and other required softwareCommunicate clearly and professionally with clients, answering questions with empathy and respectMaintain a clean, organized, and safe job site at all timesProperly set up, operate, clean, and store tools and equipmentFollow warehouse and vehicle protocols, including daily documentation of consumables and equipment useWork effectively and collaboratively with project managers, crew chiefs, and team membersRequirementsWhat You'll BringRequiredWillingness to obtain IICRC (Inspection Cleaning and Restoration Certification)Proficiency with hand and power toolsAbility to lift up to 50 lbs and perform physical labor in varying environmentsStrong communication, listening, and interpersonal skillsStrong social awareness and customer service mindsetAcceptable driving recordReliable attendance and punctualityAbility to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software (Proven Jobs, Encircle, Docusketch)Team-oriented mindset with a positive, solution-focused attitudeMust be able to safely wear and work in required personal protective equipment (PPE), including a respirator, as an essential function of the position, with or without reasonable accommodations. PreferredWRT (Water Damage Restoration) certificationPrior experience in restoration, construction, or related fieldExperience with PSA or similar job management platformsBenefitsWhat We OfferCompensation & BenefitsCompetitive hourly pay based on experienceComprehensive health, dental, and vision coverage401(k) with company matchGenerous PTO and 9 paid holidaysCompany vehicle (role dependent)Company technology stipend (monthly)Company gear and branded materials. $300 of swag bucks to use on our company merch site.Ongoing training and certification supportCulture & OpportunityHands-on role with meaningful impact in the Portsmouth communitySupportive team culture focused on safety and excellenceClear growth path within a PE-backed, expanding organizationPaid training and certification advancementA values-driven, collaborative team that has your backReady to Join Us?We are building the future of property protection, and we need strong leaders to drive mitigation projects from chaos to completion. If you understand restoration from the ground up, know how to balance customer care with profitability, and are ready to lead projects with urgency and integrity, we would love to hear from you.Equal Opportunity EmployerInsurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment. We believe that diverse perspectives strengthen our teams and help us better serve our customers and communities.Benefits:401(k)401(k) 4% MatchTechnology reimbursementCompany truckDental insuranceDisability insuranceEmployee assistance programFlexible spending accountFuel cardHealth insuranceHealth savings accountLife insurancePaid time offParental leaveVision insurance
When a home is damaged by water or a fire disrupts a business, someone has to step in immediately and start the recovery process. That someone is you.
MITIGATION TECHNICIAN
Insurcomm Restoration | Fortify Companies
Field-Based | Full-Time | Cleveland, OH
About Us
Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards.
As part of Fortify Companies, we are part of something bigger. Fortify's roots are in restoration—helping families and businesses recover when disaster strikes. But we're building something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.
We believe helping people rebuild after a loss is only half the job. Through our family of companies, we deliver coordinated care from prevention to restoration across 210+ markets nationwide, backed by Summit Partners. Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.
Our Brand Values
- Safety first, always: We hold ourselves to the highest standard to protect our team, clients, and communities
- Showing up with a service heart: We help people move forward with empathy, respect, and unwavering commitment
- Bringing the energy: We show up with urgency and a get-it-done mindset, owning every outcome
- Predictability in the unpredictable: With standardized systems, we deliver consistency every time
- Driving success together: By supporting one another, we strengthen relationships and drive results
About the Job
As a Mitigation Technician, you will provide emergency restoration services for families and businesses affected by fire, water, mold, sewer, and storm damage. You are on the front lines of recovery—stabilizing properties, preventing further damage, and delivering professional, compassionate service during stressful situations.
When it matters most, we show up with heart—and we need technicians who do the same.
What You'll Do
- Respond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related events
- Perform water extraction, structural drying, and mitigation services in accordance with IICRC standards
- Remove and dispose of damaged building materials safely and efficiently
- Decontaminate, clean, and deodorize affected interior spaces
- Collaborate with the Contents Division to clean, pack, and store salvageable items
- Document job progress through photos and detailed notes using PSA and other required software
- Communicate clearly and professionally with clients, answering questions with empathy and respect
- Maintain a clean, organized, and safe job site at all times
- Properly set up, operate, clean, and store tools and equipment
- Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use
- Work effectively and collaboratively with project managers, crew chiefs, and team members
Requirements
What You'll Bring
Required
- Willingness to obtain IICRC (Inspection Cleaning and Restoration Certification)
- Proficiency with hand and power tools
- Ability to lift up to 50 lbs and perform physical labor in varying environments
- Strong communication, listening, and interpersonal skills
- Strong social awareness and customer service mindset
- Acceptable driving record
- Reliable attendance and punctuality
- Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software (Proven Jobs, Encircle, Docusketch)
- Team-oriented mindset with a positive, solution-focused attitude
- Must be able to safely wear and work in required personal protective equipment (PPE), including a respirator, as an essential function of the position, with or without reasonable accommodations.
Preferred
- WRT (Water Damage Restoration) certification
- Prior experience in restoration, construction, or related field
- Experience with PSA or similar job management platforms
Benefits
What We Offer
- Compensation & Benefits
- Competitive hourly pay based on experience
- Comprehensive health, dental, and vision coverage
- 401(k) with company match
- Generous PTO and 9 paid holidays
- Company vehicle (role dependent)
- Company technology stipend (monthly)
- Company gear and branded materials. $300 of swag bucks to use on our company merch site.
- Ongoing training and certification support
Culture & Opportunity
Hands-on role with meaningful impact in the Portsmouth community
Supportive team culture focused on safety and excellence
Clear growth path within a PE-backed, expanding organization
Paid training and certification advancement
A values-driven, collaborative team that has your back
Ready to Join Us?
We are building the future of property protection, and we need strong leaders to drive mitigation projects from chaos to completion. If you understand restoration from the ground up, know how to balance customer care with profitability, and are ready to lead projects with urgency and integrity, we would love to hear from you.
Equal Opportunity Employer
Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment. We believe that diverse perspectives strengthen our teams and help us better serve our customers and communities.
Benefits:
- 401(k)
- 401(k) 4% Match
- Technology reimbursement
- Company truck
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Fuel card
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Who We AreFortify Companies is a national property services network redefining how building assets are protected and restored. Through proactive loss prevention, rapid disaster response, comprehensive property damage restoration and remediation, and efficient facility management, Fortify delivers innovative, reliable solutions that give property owners and insurers confidence in every environment.
Our mission is simple: to unite the best local teams to deliver the same exceptional experience—everywhere we serve. We partner with outstanding operators across the country who share our commitment to service, integrity, and results, empowering them with the capital, systems, and support needed to grow while preserving what makes their businesses special.
Fortify is scaling rapidly as a platform built for long-term growth and performance. Together, Fortify and its partners are building the new standard in asset protection—proactive, responsive, and relentlessly focused on protecting what matters most.
Who We Are
Fortify Companies is a national property services network redefining how building assets are protected and restored. Through proactive loss prevention, rapid disaster response, comprehensive property damage restoration and remediation, and efficient facility management, Fortify delivers innovative, reliable solutions that give property owners and insurers confidence in every environment.
Our mission is simple: to unite the best local teams to deliver the same exceptional experience—everywhere we serve. We partner with outstanding operators across the country who share our commitment to service, integrity, and results, empowering them with the capital, systems, and support needed to grow while preserving what makes their businesses special.
Fortify is scaling rapidly as a platform built for long-term growth and performance. Together, Fortify and its partners are building the new standard in asset protection—proactive, responsive, and relentlessly focused on protecting what matters most.
