MLOps / AI Operations Engineer

Job description

Job Description & Summary The opportunity Industrialize AI delivery through automated deployment, evaluation operations, observability, reliability engineering and transparent consumption management. What you will be doing · Build CI/CD pipelines for AI services, prompts, agent configurations, infrastructure and evaluation assets. · Automate environment provisioning, testing, deployment, rollback and release evidence. · Implement tracing, logging, model and agent monitoring, alerts and operational dashboards. · Operationalize evaluation thresholds, incident handling and continuous-improvement loops. · Monitor latency, capacity, token usage, infrastructure consumption and cost drivers. · Define runbooks, service ownership and production support handover. What we need from you · 4+ years in DevOps, platform engineering, ML engineering, SRE or cloud operations. · Strong automation, containers, cloud services, observability and Infrastructure as Code capability. · Experience deploying or operating ML, generative AI or distributed application workloads. · Understanding of release controls, reliability, security and cost optimization. Relevant AI technologies and tooling · Hands-on experience with GitHub Actions, Azure DevOps, GitLab CI or equivalent, plus Infrastructure as Code using Terraform, Bicep or comparable tooling. · Strong container and orchestration capability using Docker and Kubernetes, together with experience deploying AI or agent services across cloud and hybrid environments. · Experience operating model and prompt assets, agent configurations, evaluation datasets and release evidence using MLflow, platform-native registries or equivalent lifecycle tooling. · Practical implementation of agent tracing and observability using OpenTelemetry and tools such as LangSmith, MLflow, Langfuse, Azure Monitor, Prometheus or Grafana. · Ability to monitor model and agent quality, tool failures, retrieval performance, latency, token usage, cost, capacity and workflow-level service indicators. · Experience with progressive delivery, rollback, secrets management, vulnerability scanning, incident response and reliability practices for non-deterministic AI systems. Measures of success · Deployment frequency and success rate · Mean time to detect and restore · Evaluation and monitoring coverage · Service reliability and latency · Cost and consumption transparency Key interfaces · Other members of the AI Transformation & Agentic Systems Practice · PwC sector, functional, cloud, cyber, risk, Responsible AI and change specialists · Client business owners, product owners, technology teams and operational users · Technology alliance and implementation partners where relevant Contribution to the practice · Support proposals, client workshops and market development appropriate to seniority. · Contribute reusable methods, patterns, code, assets and lessons learned. · Coach colleagues and participate in the capability’s continuous learning agenda. · Uphold PwC quality, independence, confidentiality and risk-management requirements. #LI-BS1 #LI-Hybrid