Mobile Lead Technician

Why work with Assurant? Everyone at Assurant, no matter their role, their skills, or where they’re located around the world, is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do. With more than 100 years’ industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly. Some of the benefits you'll get working at Assurant include: International and Local mentoring programs Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you Discounted Employee Share Purchase Program Diversity panels and employee resource groups 10 weeks company paid parental leave Development programs and support for higher education Novated vehicle leasing Volunteering leave to give back to the communities we serve What's the role about? Assurant is seeking a skilled and customer-focused Lead Mobile Technician to join our authorised repair operations team. This role is ideal for experienced repair technicians who hold current AppleCare Technician Certifications (ACST and ACRT) and possess strong expertise in diagnosing, repairing, testing, and supporting Apple devices in accordance with Apple service standards, warranty requirements, and quality expectations. Based in our Auburn Device Care Centre, as an Apple Service Technician L2, you will perform advanced diagnostics, in-warranty repairs, quality assurance activities, and technical troubleshooting across a range of Apple products while ensuring compliance with manufacturer procedures and operational KPIs. Operating with a high degree of autonomy, you will support junior technicians through technical guidance and coaching, assist with complex escalations, and contribute to continuous improvement initiatives that enhance repair quality, productivity, and customer outcomes. Does this sound like you? The successful applicant must have current AppleCare Technician Certifications (ACTC), including: Apple Certified Support Technician (ACST) and Apple Certified Repair Technician (ACRT) In addition, you will have: Demonstrated experience repairing and diagnosing Apple devices in accordance with manufacturer standards Strong diagnostic and troubleshooting skills Atlas Certification (Apple-authorized repair and service-related certification) – preferred Experience mentoring or supporting junior team members Demonstrated ability to work independently and manage complex repairs Strong attention to detail and adherence to processes Ability to perform in a fast-paced, KPI-driven environment Effective communication and teamwork skills Proficiency in using repair tools and documentation systems Interested? We've love to talk more... Submit your resume and cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check. At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all. If you need a reasonable accommodation or adjustment at any stage of the hiring process, please contact us. We are committed to ensuring an accessible and equitable experience for all candidates. For further information about Assurant, please visit our website at Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at . What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way . Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here .