Mobile Patrol Team Leader - Auckland

Job description

Support Auckland’s commercial and residential customers through proactive mobile patrols, rapid incident response, and effective coordination with clients and emergency services. This permanent Mobile Patrol Team Leader role helps keep properties secure, tenants and staff safe, and ensures our mobile patrol team delivers a consistent, professional service across the region. This is a hybrid operational/leadership role, balancing hands-on patrol duties with office-based coordination, administration, and team leadership responsibilities. This is a full-time role working a set roster of Sunday morning 0500-1430 and Monday-Wednesday evenings 1430-0000. Behind the Badge Red Badge Group is a proudly Kiwi-owned security company providing guarding, mobile patrols, alarm monitoring, event security and risk management services across New Zealand. Our people make the difference, and our ambition is simple: to redefine what great security looks like for our customers. We are people-first, quality-focused and commercially ambitious. The role As a Mobile Patrol Team Leader , you will lead a team of Mobile Patrol Officers delivering high-quality patrol services, alarm responses, and customer service across a portfolio of commercial, retail, and residential sites throughout Auckland. Working closely with the Patrol Services Manager, you'll set the standard for professionalism, safety, and customer service while helping develop a high-performing team. What you'll be doing Lead and support a team of Mobile Patrol Officers. Coordinate patrols, alarm responses, and service requests across multiple sites. Conduct patrols, site inspections, lock/unlock services, and welfare checks. Respond to incidents, emergencies, and customer requests, liaising with clients and emergency services as required. Support the onboarding, training, and development of patrol staff. Maintain company vehicles, equipment, and operational standards. Complete incident reports, shift handovers, and operational documentation. Ensure compliance with health and safety, company policies, and site procedures. Build strong client relationships and deliver outstanding customer service. Identify opportunities for continuous improvement and contribute to a positive team culture. What you'll bring Current NZ Certificate of Approval (COA), or eligibility to obtain one. Experience in mobile patrols, security operations, or a similar role; leadership experience preferred. Clean criminal record and ability to pass pre-employment checks. Full, clean NZ Driver Licence with a safe driving history. Confidence using reporting, rostering, and Microsoft Office software. Strong communication, observation, and incident reporting skills. Comfortable working alone when required and making sound decisions under pressure. Leadership skills, including coaching, conflict resolution, and team development. Professional, reliable, and committed to confidentiality. Safety-focused with a customer-first approach and flexibility to work varied shifts, including early mornings, nights, and weekends. Eligible to work in New Zealand and aged 18+. Why you'll love working with us Lead a professional mobile team with strong management support. Secure permanent employment with clear rostering and competitive pay. Access to ongoing training, licensing support and leadership development opportunities. Work in a varied, hands-on role where your leadership directly improves safety and customer satisfaction across Auckland. Be part of a company that values teamwork, integrity, professionalism and excellent customer service. If you are a dependable, experienced mobile security professional with Mobile Patrol, leadership skills and a commitment to excellent service, we’d love to hear from you. Apply now to join Red Badge Group as a Mobile Patrol Team Leader in Auckland.