Mobile Service Manager

Job description

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Mobile Maintenance Service Manager. The role of the Mobile Maintenance Service Manager is responsible for the day-to-day operation of the branch’s Mobile Maintenance Department in compliance with established policies and procedures. Plans, directs, and controls the activities of the Mobile Maintenance Department to ensure overall growth and profit objectives are met. Formulates the major objectives, specific plans, plan procedures and programs for the Mobile Maintenance Department; evaluates the department’s results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs. Within the Company’s overall plans and policies, establishes short- and long-term operating and financial objectives for the Mobile Maintenance Department including formulating annual and monthly sales and profit objectives as well as expense budgets in accordance with company objectives. Ensures that approved policies and objectives are clearly understood and effectively applied within the department. Reviews and appraises the results of activities within the department and takes appropriate action as necessary. Responsible for hiring, training and developing of all mobile maintenance personnel. Ensures that department is appropriately staffed. Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force. Travels with outside sales force, mobile technicians and on own to customer locations on a regular basis promoting Mobile Maintenance Department and dealership. Maintains appropriate communication within and between all departments within the branch. Promotes safe work habits and ensures that safety rules are followed. Ensures mobile truck fleet is properly maintained and complies with all safety and DOT requirements. Develops and maintains policies and practices which will ensure positive employee and customer relations. Is familiar with the activities of competition, market conditions and department operation keeps the Branch Manager informed. Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor. Performs other duties as assigned by a Supervisor SAFETY-SENSITIVE This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties Competitive Salary Medical, Dental and Prescription Insurance Disability and Life Insurance Paid Time Off program 401k and Profit Sharing with Employer Match Flexible Spending Account Internal Promotion Opportunities On the Job Training MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional. Equal Opportunity Employer / Veterans / Disabled