Mobility Operations Officer

Job description

Ready to start your career in mobility? Are you a recent graduate or do you have some initial professional experience? Do you enjoy organising, solving problems and providing high-quality service? Join our Mobility Operations team and help make travel easier every day for more than 2,000 Elia employees. No prior experience in fleet management or mobility budgets is required. You will receive training and guidance from experienced colleagues, enabling you to learn the profession step by step and develop practical expertise in a rapidly evolving field. Your impact at Elia Every day, a fleet of 1,600 vehicles, comprising 1,050 leased cars and 550 utility vehicles, as well as various mobility solutions, enables our employees to carry out their duties both in the field and at the office. Thanks to your attention to detail, organisational skills and customer focus, you will contribute in particular to: ensuring that requests relating to company cars and mobility solutions are followed up efficiently; providing high-quality service to our employees; structuring and improving processes and procedures; ensuring the quality of data and reporting; supporting the development of our mobility services. Your role In this administrative and operational role, you will handle the day-to-day follow-up of requests relating to: the fleet of 1,600 vehicles, comprising 1,050 leased cars and 550 utility vehicles; the mobility budget; all aspects of Elia employees' commuting arrangements (bicycles, public transport, etc.); the associated processes and procedures. You will be one of the points of contact for employees who have questions about their company car or the various mobility solutions offered by Elia. More specifically, you will: review and process requests received in the team's mailbox; analyse and structure requests and follow them through to completion; contact the employees or partners concerned to understand the situation and propose an appropriate solution; ensure that users receive a clear and comprehensive response; handle the administrative follow-up of cases relating to vehicles and the mobility budget; manage questions, problems or complaints professionally and with a customer-focused approach; keep operational data up to date and contribute to the various reports; identify recurring requests or situations that require procedures to be clarified; refer matters to your manager when a process needs to be adapted or improved; contribute ideas to make the team's way of working more structured, efficient and consistent. Your Profile Above all, we are looking for someone who is motivated, meticulous and eager to learn. Do you recognise yourself in the following: you hold a bachelor's degree, ideally in administration, secretarial studies, human resources or a comparable field; you are a recent graduate or have some initial professional experience; you have a genuine interest in mobility, vehicles and new mobility solutions; you enjoy administrative tasks and carry them out carefully and accurately; you work in a structured manner and maintain a clear overview of ongoing requests and cases; you enjoy organising information, establishing procedures and contributing to clearer and more efficient ways of working; you are customer-focused and committed to providing users with high-quality responses; you communicate easily and do not hesitate to pick up the phone to understand a request or resolve a situation; you show initiative and are keen to make a genuine contribution to the team; you can work independently while involving your manager when the situation requires it; your native language is French or Dutch and you have a good command of the other language; you are proficient in MS Office tools. Knowledge of SAP is an asset, but is not required. Why join us in this role? This role is an excellent opportunity to start or continue your professional journey in a practical, varied and rapidly evolving field. From the moment you join, you will receive training and guidance from experienced colleagues, enabling you to gradually develop your knowledge of fleet management and mobility. You will also have the opportunity to: develop sought-after expertise in mobility; interact with a wide range of employees and partners; contribute directly to improving processes and service quality; share your ideas and help structure Mobility Operations; gradually progress towards other responsibilities and opportunities within Elia. A practical and rewarding first step in your career, where your motivation, attention to detail and eagerness to learn will make all the difference. Your salary package and benefits Salary: a competitive salary package, year-end bonus, double vacation pay, meal vouchers (€10 per working day) and a bonus based on group results. Insurance: group insurance, hospitalisation insurance and ambulant care for the whole family. Vacation: you will be entitled to 20 vacation days and 13 additional vacation days. Social fund: Year-end vouchers, birth and marriage allowances. We will also cover part of the cost of glasses, a dental prosthesis or other medical needs. Communication: you will be given an iPhone, a phone subscription (for work and private use) and a laptop. Discounts: you will enjoy a 30% discount on your gas and electricity bill. Mobility: you will be given a season ticket for public transport or a contribution to the cost of commuting to and from work as concessionary travel (66% of the cost of a second-class monthly train season ticket). Elia shares: Elia will give you the opportunity to subscribe to shares with a discount of 16.66% on the average share price. Work location Boulevard de l’Empereur 20, 1000 Brussels