Monitoring Engineer / Jira Admin

Job description

**Infinite pl** is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors. **Infinite pl**’s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions. **We're not just players; we're game-changers.** ### Role Overview: We are looking for a **Monitoring Engineer / Jira Admin** to own the operational monitoring and observability ecosystem, including dashboards, alerts, event correlation, SLA reporting, and Jira administration, ensuring that operational teams can proactively identify and manage production issues. ### Key Responsibilities: • Administer and maintain AppDynamics, GCP Cloud Monitoring, Grafana, Elastic/Kibana, and related monitoring tools. • Build and maintain operational dashboards covering application availability, infrastructure health, API performance, business transactions, and database health. • Configure and tune monitoring thresholds and alerts. • Reduce alert noise and improve actionable alerting. • Correlate logs, metrics, and application events during incidents. • Identify monitoring gaps and recommend additional instrumentation. • Develop SLA and operational-performance dashboards. • Produce availability, incident, and monitoring reports. • Administer Jira workflows used by the Operations team. • Configure Jira queues, SLAs, workflows, notifications, dashboards, and reports. • Support automation of ticket creation and operational workflows. • Ensure alerts are routed to the correct operational teams. • Support major incident investigations with observability data. • Maintain monitoring standards and documentation. • Continuously improve proactive incident detection. ### Preferred Qualifications: • Bachelor's degree in IT, Computer Science, Engineering, or equivalent. • 2+ years in monitoring, observability, application support, or IT operations. • Jira administration certification is advantageous. • AppDynamics or observability certification is preferred. • ITIL Foundation preferred. ### Required Technical / Professional Skills: • AppDynamics • GCP Cloud Monitoring • Grafana • Elastic / Kibana • Application Performance Monitoring • Log analysis and correlation • Metrics and observability concepts • Alert configuration • Threshold tuning • Dashboard creation • SLA/SLO monitoring • Jira/Jira Service Management administration • Jira workflows and queues • Jira automation • Operational reporting