Monitoring Specialist - Apprentice

Job description

ECAM is looking for talented individuals like you! Be the next Monitoring Specialist . The Monitoring Specialist is an End-to-End expert from the detection piece and the primary decision-maker for verified incidents, ensuring accurate response, effective communication, and timely resolution of security events. This role requires accurate event verification, timely escalation, and clear documentation in accordance with client-specific procedures and service level expectations. The goal is to make sure that the customer value is maintained by securing and deterring any possible crimes across all properties. Job Highlights: -Day 1 HMO for you and two (2) of your dependents. -Annual and Performance Based Salary Increase -Additional Leave Credits Duties & Responsibilities: Monitor and process end to end event-based alarms concurrently. Review video clips, conduct manual patrols, and site checks. Analyze and validate processed alarms accurately in a timely manner to ensure immediate action. Identify false alarms vs. actionable alarms based on established monitoring protocols. Communicate clearly and professionally with clients, property owners, security personnel, and applicable authorities (e.g., police, emergency responders) regarding active and resolved incidents. Receive and manage inbound calls and emails from clients and authorities related to reported events or properties. Provide accurate, concise, and information to all stakeholders during high-pressure or time-sensitive situations. Accurately document all actions taken, communications made, and outcomes. Strictly follow internal procedures, client protocols, and escalation guidelines when handling incidents. High attention to detail under pressure. Ability to remain calm during high-severity incidents. Document and tag outcomes clearly and accurately. Actively manage alarm queues to prevent backlog and ensure that SLAs are met. Identify and report camera offline, latency, video loss, misconfigured alarms, and camera maintenance. Escalate recurring technical issues with sufficient detail for troubleshooting. Ensure all alarm handling complies with client SOPs and monitoring standards. Demonstrate consistent attendance and shift readiness. Perform ad-hoc duties as required, including monitoring client sites, based on business needs. Qualifications: Possess a Bachelor's/ College Degree. Fresh graduates are welcome to apply. Career shifters are welcome to apply. Experience in Security/ Armed Forces/ Protective Services, Video Surveillance Monitoring or equivalent is a plus but not required. Experience in determining the severity of threats and escalating as necessary. Experience in efficiently navigating through various systems and tools. Experience in determining the severity of threats and escalating as necessary. Experience in maintaining detailed incident logs and providing information for investigations. Experience in handling difficult or upset customers with professionalism. Excellent verbal and written communication skills. Knowledgeable in Microsoft Office suite including Word and Excel, Outlook email, etc. Required language(s): English. Why join ECAM ? At ECAM , we invite you to make a difference. Take over a position that creates community impact. Get to work with skillful team members and experience limitless growth. Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.