Mortgage Broker Admin Manager / Financial Services Admin Manager (Hybrid, Day Shift)

Job description

The Broker Admin team is a vital part of Lendi's Credit and Operations function. We are seeking an experienced professional with a strong background in the mortgage industry to join our expanding leadership team. Following the successful launch of the Broker Admin program in October 2024, we are now scaling the team to meet increasing demand from the wider broker network while maintaining the program’s high standards and delivering exceptional results. As a Mortgage Broker Support Team Manager, your role extends beyond managing people. You will engage in a mix of strategic, operational, and client-focused responsibilities, ensuring the team operates efficiently and continues to deliver outstanding value to brokers and their clients. This is a unique opportunity for an ambitious leader looking to take the next step in their career. You’ll play a critical role in shaping the future of the Broker Admin program while contributing to Lendi Group’s overall success. Responsibilities: Oversee the satisfaction and expectations of the Broker Admin program, ensuring it meets high-quality standards through regular catch-up sessions with the Franchisees, Mobile Brokers and Broker Admins. Partner with senior management to align team performance and initiatives with business objectives (OKRs). Lead a team of broker admins supporting Aussie mobile brokers and Franchises across Australia, helping brokers streamline day-to-day operations for business growth. Identify and implement strategies to enhance workflows and operational efficiency. Track team performance, address feedback, and develop solutions to improve service delivery. Provide ongoing coaching and guidance to drive team engagement and performance. Collaborate with Learning & Compliance (L&C) to enhance the Grad program based on broker feedback. Prepare and present performance reports, processing metrics, and key insights to stakeholders. Build strong relationships with brokers, understand their needs, and tailor support to meet their expectations. Ability to tailor approaches and solutions to accommodate the unique operating styles of each customer and broker, demonstrating flexibility and adaptability in managing diverse dynamics and fostering strong working relationships. At least 2 years’ experience in a people management or leadership role within the financial services industry (both leadership and financial services experience are non-negotiable), with strong team management and mentoring capabilities. Professional mortgaging experience, ideally within the Australian mortgage market and involving end-to-end application processing, is strongly preferred. Candidates without direct mortgage experience must have a solid understanding of mortgage concepts and an extensive financial services background. Extensive experience in broker/finance support or customer engagement roles. A degree or diploma in Business, Commerce, or Finance is preferred but not essential. Proficiency in computer and web applications, with the ability to adapt to new tools quickly. Demonstrates strong written, verbal, and interpersonal communication skills with a fluent command of English. Confidently builds and maintains client relationships through effective engagement, particularly in video call interactions. Excellent time management, prioritization, and problem-solving abilities. Ability to thrive in a fast-paced, constantly evolving environment with high energy and adaptability. Strong relationship-building skills, with the ability to act swiftly and proactively to meet stakeholder needs. Must be currently residing in the Greater Manila Area (Metro Manila + Neighbouring provinces) Successful candidates must have a stable postpaid internet connection and a quiet, dedicated workspace at home with appropriate furniture (desk and office chair) Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence. We support our people in a variety of ways, but a few of the benefits that our people rave about include: A vibrant, relaxed, yet professional culture. We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least twice a month. Holistic wellbeing programs offering 24/7 support Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1. Access to 25 days of leave, made up of 20 vacation days and 5 sick days. Monthly internet subsidy to help you stay productive at home. Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us. Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG. Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose. We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace. This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey. Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big! Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise. Powered by our proprietary AI platform, a national network of 1,300 brokers and 220 retail stores, and an integrated ecosystem of property services, Lendi Group supports customers at every step of their property journey to find, buy and own with confidence. Managing a $107B+ loan book, the Group continues to set the pace in the industry and was recently recognised as Aggregator of the Year. Why Join Us? Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions. Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy. Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance. Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.