Mortgage Disclosure Analyst

Job description

About the team As part of the Zillow Home Loans team, you will play an active role in delivering best-in-class service and helping customers achieve an optimal closing experience. Our Post-Closing team ensures that every mortgage transaction is accurately documented and compliant, providing customers with a precise and complete record of their loan. We are committed to accuracy, transparency, and regulatory excellence in every loan we support. Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India. About the role The Post-Closing CD Specialist is responsible for reconciling the final version of the Closing Disclosure (CD), including any post-funding revisions, to ensure accuracy, compliance, and data integrity. This role plays a key part in delivering secure, timely, and compliant mortgage disclosures while maintaining detailed documentation within the Loan Origination System (LOS). Responsibilities Develop and maintain a thorough understanding of the company’s Loan Origination System (LOS) Review and ensure accuracy and data integrity for the issuance of the Closing Disclosure and Loan Estimate Reconcile post-funding revisions to ensure customers receive an exact record of their mortgage transaction Maintain accurate records of communications and actions related to the disclosure process within the loan file conversation log Maintain service levels and adhere to regulatory timelines for completion and delivery of disclosures, verified through LOS tracking systems Deliver mortgage loan disclosures in a secure and accurate manner Maintain confidentiality and privacy of customer and employee information Work overtime as needed to support business and regulatory timelines This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute. In addition to a competitive base pay, employees in this role are eligible for incentive compensation subject to applicable laws and relevant Zillow policies. Actual amounts will vary depending on experience, performance and location. Who you are You are detail-oriented, compliance-focused, and committed to delivering accurate mortgage documentation. You thrive in a fast-paced environment, manage competing deadlines effectively, and take pride in maintaining high standards of data integrity. You communicate clearly, approach challenges with strong problem-solving skills, and understand the importance of regulatory compliance in the mortgage process. Qualifications & Skills Knowledge of mortgage compliance regulations for Conventional, FHA, USDA, and VA loan programs Familiarity with Encompass (LOS) strongly preferred Working knowledge of Microsoft Office Suite High school diploma or general education degree required Excellent oral and written communication skills with a strong customer service orientation Strong problem-solving ability Ability to self-direct and adapt to changing timelines and deadlines Ability to multi-task and succeed in a fast-paced environment Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., Zillow helps millions of customers navigate buying, selling, financing, and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology, products, and operations that power this experience. Whether you’re working in tech, operations, or shared services, you’ll collaborate with global partners to solve meaningful problems and help more people make home a reality. Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, maternity status, HIV status, or veteran status. Reasonable accommodations will be provided to candidates with disabilities, in accordance with applicable policies.