Mortgage Loan Servicing Specialist

Job description

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union. NATURE AND SCOPE Reports to the AVP, Mortgage Loan Servicing. Performs a variety of specialized tasks related to the loan servicing department. Regularly assists members and associates with complex problems involving loans. REQUIREMENTS 1. High school diploma or equivalent and a minimum one year of lending experience at Landmark, or minimum two years of mortgage experience. 2. Demonstrated knowledge of multiple mortgage servicing functions to include title, closing packages, private mortgage insurance, and new loans. 3. Must have experience or be able to gain proficiency in all programs and systems used for this job. 4. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently. 5. Must be able to organize work, balance multiple priorities, manage a variety of projects in a fast-paced, flexible work environment with strong attention to detail and within defined deadlines. 6. Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality. 7. Must develop a thorough understanding of company policies and procedures as they relate to the position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations. PRINCIPAL ACCOUNTABILITIES 1. Assists with all areas of the construction loan program, including escrow agreements, communication between title companies, builders and members, record keeping, construction loan setup, completion maintenance and appraisal follow-up. 2. Reviews title policies, files the policies and documents completion in the loan origination system, and researches exceptions found on the policies. 3. Processes the monthly Private Mortgage Insurance (PMI) reconciliation and premium report and handles monthly PMI cancellations and ensures timely completion. 4. Applies various Member Solutions concepts to work out deals, sheriff sales, short sales, deed in lieu, hardship modifications, payment deferrals and legal fee assessments. Submits documentation and claims to the investors, as needed. 5. Monitors real estate tracking programs, including delinquent property tax tracking. 6. Completes the annual tax escrow disbursements, including balancing individual municipalities, posting disbursements, and reviewing discrepancies. Also completes escrow analysis. 7. Prepares and processes modifications, as needed. Adjusts the loan rate, SCRA rate adjustments, and reamortizations. 8. Helps members with Credit Life & Disability, GAP, and Mechanical Breakdown Protection (purchases post booking), cancels post booking, and filing, processing and disbursing claims. 9. Performs required flood tracking processes, including flood change updates, escrow tracking, premium remittance and annual match off. 10. Handles loss draft insurance claims for members including review, project status tracking, and all required follow up. 11. Responsible for several monthly audit reports. 12. Acts as backup to all Mortgage Servicing Representative functions. 13. Performs other duties as assigned. EEO/Veterans/Disabled