Mortgage Operations Academy Associate

Job description

## **Why Better. Why Now.** Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds. With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up. The category hasn’t caught up yet. That’s the opportunity. **NEO Academy Program** Looking to launch your career in a fast-growing industry with real long-term opportunity? NEO Home Loans is hiring driven, motivated individuals for our NEO Academy Program — a 90-day paid training experience designed to develop future mortgage professionals within our Operations and Sales Support teams. This is not just a job — it is a career launch opportunity. The NEO Academy is designed for individuals early in their professional journey who are eager to learn, grow, and build a long-term future within mortgage. **About the NEO Academy Program** The NEO Academy is an immersive, hands-on training program designed to provide a true introduction to the mortgage industry and how all aspects of the business work together. Associates will gain exposure to Operations, customer experience, workflow management, mortgage fundamentals, and the technology that powers the modern mortgage process. Throughout the 90-day Academy, Associates will receive structured training, mentorship, and real-world exposure to help build the foundation for a long-term career within NEO. Training includes: - Mortgage fundamentals and loan structure - Customer service and professional communication - Workflow and pipeline management - Introduction to mortgage Operations and Sales Support functions - Real-world process training through “The NEO Way” - Hands-on experience within Tinman, NEO’s loan origination platform - Team collaboration and borrower experience training The NEO Academy provides exposure to multiple career paths within mortgage, including Operations and Sales Support. Upon successful completion of the program, Associates may be considered for placement into roles such as Junior Loan Specialist or Production Partner based on performance, strengths, and business needs. **What We’re Looking For** We are searching for individuals who: - Have a strong work ethic and growth mindset - Are highly coachable and eager to learn - Thrive in fast-paced environments - Communicate professionally and confidently - Are detail-oriented and organized - Want a long-term career opportunity - Take ownership and pride in their work - Bring positive energy and a team-first mentality Mortgage experience is not required. We are intentionally looking for individuals early in their careers who are excited to learn the industry from the ground up. **Preferred Qualifications** - Bachelor’s degree preferred - 1–3 years of professional experience preferred - Customer service, hospitality, banking, finance, sales support, or operations experience is a plus - Strong organizational and multitasking skills - Comfortable learning new technology and systems quickly **What Makes NEO Different?** At NEO Home Loans, culture matters. We believe great teams create great experiences — for both our customers and our employees. The NEO Academy is designed to invest in people long term. We are building careers, not simply filling positions. You will join a team that values: - Growth and development - Accountability and ownership - Innovation and technology - Collaboration and teamwork - Exceptional customer experience - Internal growth opportunities **Position Details** - Remote position - Full-time opportunity - Paid 90-day training program - Entry-level career development role **Compensation & Growth** - Paid training program during the 90-day Academy - Entry-level compensation during Academy participation - Opportunity for compensation increase upon successful placement into a permanent role - Long-term career growth opportunities within Operations and Sales Support **Why This Role Matters** Buying a home is one of the biggest moments in a person’s life. Behind every smooth transaction is a team of professionals who communicate well, solve problems, and create an exceptional experience. This role is designed to help launch the next generation of mortgage professionals at NEO. If you are ambitious, hardworking, and ready to build a meaningful career with a company that invests in its people, we would love to hear from you. **By the numbers:** We've funded over $110 billion in loans (more than any other fintech in the US!) Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry Better's proprietary AI platform, Tinman®, and voice-based AI mortgage assistant, Betsy™, make us an award-winning lender: - Banking Tech Award USA (2026): Best LendTech Solution - Fintech Breakthrough Award (2026): Digital Mortgage Company of the Year - NerdWallet Best of Award (2026): Best for Home Equity Loans - Fintech Breakthrough Award 2025: Best Lending Innovation - Yahoo! Finance (2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval - Yahoo! Finance (2025): Best Online Mortgage Lender - Money Magazine (2025): Best for fast closing - Forbes (2023): Best Online Mortgage Lender We're building the future of home finance — and we're looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers. **Disclaimer** Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.