Mortgage Operations - Licensed Loan Officer Assistant

Job description

**About Wealthfront Mortgage Operations (MOps)** Wealthfront MOps is built around efficiency, critical problem-solving, and modernizing the lending experience. Our goal is a seamless, tech-enabled mortgage process. Our primary tool is automation. - **We automate mortgage origination.** We partner with engineers and product leaders to build systems that eliminate manual toil and deliver a self-service mortgage experience. The result: rates significantly below the national average, saving clients thousands over the life of their loans. - **We're systems builders, not process followers.** Team members execute high-quality mortgage processes while actively identifying opportunities to improve automation — better logic, better design, less toil. - **We hire critical thinkers.** We want people who don't just want better tools — they think carefully about how every tool should work. Every team member understands the "why" behind each step. - **We operate as one integrated unit.** We work as a single team with end-to-end fluency across the origination lifecycle. No traditional silos. This cross-functional depth is what lets us move faster, catch problems earlier, and evolve quickly. - **Our interview process is intended to be insightful for you and us.** We're charting a unique path in home lending, so mutual fit is a top priority. After a conversation with our recruiting team, you will complete a 15–20 minute take-home assignment. From there, you'll meet our mortgage operations leads before a cross-functional final round. If this sounds like the right fit, we'd love to hear from you. Wealthfront is seeking a licensed loan officer assistant to join our team as we build and scale our mortgage lending operations. As a key player on the team you will leverage your expertise to work with existing Wealthfront clients providing excellent service and guiding them through the process with the support of our innovative technology and tools. This position offers an exciting opportunity to be a part of a cutting-edge team in a rapidly growing environment. ### Responsibilties - Support and educate clients as they work through the intake process and finalize their loan closing - Ensure all initial application data and documents are accurate and complete before submitting to Processing - Act as primary point of contact and set clear client expectations on timelines and requirements - Responsible for timely delivery of initial loan disclosures and adherence to all regulatory requirements - Operates independently on standard files and escalates to Team Leads as needed for scenario questions or guideline interpretation - Ensure that all loans originate in full compliance with federal and state regulations - Adopts Company values in work behaviors, decision making, contributions and interpersonal interactions - Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance, accountability, diversity and inclusion, flexibility, continuous development, collaboration, creativity and fun ### Expertise - Customer-focused, business-centric, and team-oriented mindset; relentlessly passionate about finding and completing valuable work - Strong working knowledge of state-specific licensing and registration requirements and use of the NMLS. Strong working knowledge of Federal and state regulations including TRID and HMDA - Deep understanding of mortgage loan products and underwriting guidelines - Self-driven with the ability to work independently and collaboratively - Excellent organizational skills, able to set and meet deadlines in a high paced environment - Demonstrated ability to communicate effectively and influence positive outcomes at all levels of an organization - Intellectually curious and interested in applying technology to enhance business processes - Prior experience in wholesale and/or correspondent channels - Excellent communication skills focusing on both internal and external communications - Openness to adapting to industry changes ### Requirements - Mortgage Loan Originator License - 4+ years of experience - Experience at a mortgage broker preferred - Strong knowledge of Conventional Conforming and Jumbo guidelines - Solid understanding of state and federal lending regulations - Extensive knowledge and understanding of customer service and intrapersonal best practices