Mortgage Specialist

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Why join Helping customers achieve their dream of homeownership is a rewarding experience. As a CSL Mortgage Specialist at OCBC, you'll have the opportunity to make a meaningful impact on people's lives while building a successful career. You'll be part of a team that's dedicated to providing excellent customer service and finding the right mortgage solutions for our customers. How you succeed To excel in this role, you'll need to understand our customers' needs and desires. You'll work closely with them to identify the right mortgage products and services that meet their goals. Building strong relationships and providing exceptional after-sales service will be key to your success. You'll also need to stay up-to-date with market trends and competitor activity to maximize sales opportunities. What you do As a Mortgage Specialist, you will be responsible for the growth of OCBC mortgage business while providing loan advisory and solutions to meet the property financing needs of customers. You will identify and maximise sales opportunities, and also proactively build and manage long-term customer relationships with an emphasis on good after-sales service. Sales staff is excepted to work independently and take charge of your own time planning sales visits and presentations to potential customers. This role encompasses engagement via networking with potential business referrals. A strong emphasis is placed on sales’ integrity and ability to follow the correct procedure and bank’s policies. With an emphasis on accurately profiling customers' needs, you will actively promote home loans to customers through alliance and referral by agents, lawyers and developers. You will identify and maximise sales opportunities, and will also proactively build and manage long-term customer relationships as well as provide good after-sales service. You will work independently and take charge of your own time planning sales visits and presentations to potential customers and progressively build referral base of your very own through regular contact with your referral sources. Who you are You must have a positive working attitude, good customer service skills, bilingual spoken and a high degree of initiative, and should preferably have a degree or diploma with sales experience in the banking and financial services industry. You must be driven and able to work well under pressure to meet the sales targets, and also be able to commit to work on weekends. Fresh graduates without prior work experience are also welcome to apply. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.